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Lithium-Ion Batteries (HP and Compaq Notebook Computers)
- Starting date:
- May 1, 2009
- Posting date:
- May 1, 2009
- Type of communication:
- Consumer Product Recall
- Subcategory:
- Household Items
- Source of recall:
- Health Canada
- Issue:
- Flammability Hazard
- Audience:
- General Public
- Identification number:
- RA-500002014
Affected products
Lithium-Ion Batteries (HP and Compaq Notebook Computers)
Product description
This recall involves lithium-ion rechargeable batteries that are used with various HP and Compaq notebook computers. Recalled batteries will be in one of the following notebook computer models and must have one of the following battery bar code labels.
Notebook computers that could contain a recalled battery can be identified by the following model numbers:
-
HP Pavilion
- dv2000
- dv2500
- dv2700
- dv6000
- dv6500
- dv6700
- dv9000
- dv9500
- dv9700
-
Compaq Presario
- A900
- C700
- F700
- V3000
- V3500
- V3700
- V6000
- V6500
- V6700
-
HP
- G6000
- G7000
-
HP Compaq
- 6720s
The notebook model number can be found at the top of a service label, on the bottom of the computer.
The recalled batteries have one of the following bar code labels. Affected batteries must have one of the following number and letter combinations, where the symbol ^ in the bar code label represents any letter or number.
- 62940^^AXV^^^^
- 65035^^B7U^^^^
- 65033^^B7U^^^^
- 65035^^V7V^^^^
- 65033^^B7V^^^^
- 65033^^BGU^^^^
- 67059^^V8U^^^^
- 67059^^V8V^^^^
- 65035^^BGU^^^^
- 65035^^BGV^^^^
The bar code label can be found on the battery after it is removed from the notebook computer.
Hazard identified
The recalled lithium-ion batteries can overheat, posing a fire and burn hazard to consumers.
Hewlett-Packard Co. has received one report of an overheated battery in Canada that ruptured, resulting in flames/fire and minor property damage, with reported injuries.
Health Canada has not received any reports of incidents or injuries related to the use of these batteries.
Number sold
Approximately 7,600 recalled batteries were sold at computer and electronics stores across Canada, and online at www.hp.com and www.hpshopping.com.
Time period sold
The recalled products were sold from August 2007 to March 2008.
Place of origin
Manufactured in China.
Companies
- Importer
-
Hewlett-Packard Co.
Mississauga
Ontario
CANADA
Tel: 1-888-202-4320
Images (select thumbnail to enlarge - opens in a new window)
What you should do
Consumers should immediately remove the recalled battery from their notebook computer.
Consumers should contact HP to determine if their battery is included in the recall and to request a free replacement battery.
After removing the recalled battery, the AC adaptor can be used to power the notebook computer until a replacement battery arrives. Consumers should only use batteries obtained from HP or an authorized reseller.
For more information, consumers may visit the HP Battery Replacement Program Web site, or contact HP at 1-800-889-2031 between 7 a.m. and 7 p.m. CST Monday through Friday.
