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Lithium-Ion Batteries (HP and Compaq Notebook Computers)
- Starting date:
- June 2, 2010
- Posting date:
- June 2, 2010
- Type of communication:
- Consumer Product Recall
- Subcategory:
- Miscellaneous
- Source of recall:
- Health Canada
- Issue:
- Flammability Hazard
- Audience:
- General Public
- Identification number:
- RA-500002314
Expansion on May 2009 Recall
Affected products
Lithium-Ion Batteries (HP and Compaq Notebook Computers)
Product description
This recall involves lithium-ion rechargeable batteries that are used with various HP (Hewlett-Packard) and Compaq notebook computers. Recalled batteries will be in one of the following notebook computer models and must have one of the following battery bar code labels.
The notebook model number can be found at the top of a service label, on the bottom of the computer. The bar code label can be found on the battery after it is removed from the notebook computer.
| Model Numbers |
Battery Bar Codes (^ in the code can be any letter or number) |
|---|---|
| HP Pavilion | |
| dv2000, dv2500, dv2700, dv6000, dv6500, dv6700, dx6000, dx6500, and dx6700 | 62940^^AXV^^^^, 65035^^B7U^^^^, 65035^^B7V^^^^, 65035^^BGU^^^^, and 65035^^BGV^^^^ |
| dv9000, dv9500, and dv9700 | 65033^^B7U^^^^, 65033^^B7V^^^^, and 65033^^BGU^^^^ |
| Compaq Presario | |
| A900, C700, F500, F700, V3000, V3500, V3700, V6000, V6500, and V6700 | 62940^^AXV^^^^, 65035^^B7U^^^^, 65035^^B7V^^^^, 65035^^BGU^^^^, and 65035^^BGV^^^^ |
| HP (Hewlett-Packard) | |
| G6000 and G7000 | 62940^^AXV^^^^, 65035^^B7U^^^^, 65035^^B7V^^^^, 65035^^BGU^^^^, and 65035^^BGV^^^^ |
| HP Compaq | |
| 6510b, 6515b, 6710b, 6710s, 6715b, and 6715s | 65000^^B5V^^^^ |
| 6720s | 67059^^V8U^^^^ and 67059^^V8V^^^^ |
For more information pertaining to the original recall, please visit Lithium-Ion Batteries (HP and Compaq Notebook Computers).
Hazard identified
The recalled lithium-ion batteries can overheat, posing a fire and burn hazard to consumers.
Since the May 2009 recall, Hewlett-Packard Co. has received 8 additional reports of overheated battery in Canada that ruptured, resulting in flames/fire and 2 instances of minor property damage with no reported injuries.
Since the May 2009 recall, Hewlett-Packard Co. has received 38 additional reports of batteries in the United States that overheated and ruptured resulting in 11 instances of minor personal injury and 31 instances of minor property damage.
Health Canada has not received any reports of incidents or injuries related to the use of these batteries.
Number sold
Approximately 12,300 recalled batteries were sold at computer and electronics stores across Canada, and online at www.hp.com and www.hpshopping.com.
Time period sold
The recalled products were sold from August 2007 to August 2008.
Place of origin
Manufactured in China.
Companies
- Importer
-
Hewlett-Packard Co.
Mississauga
Ontario
CANADA
Tel: 1-888-202-4320
Images (select thumbnail to enlarge - opens in a new window)
What you should do
Consumers should immediately remove the recalled battery from their notebook computer. Consumers should contact HP to determine if their battery is included in the recall and to request a free replacement battery (even if the battery was previously checked).
After removing the recalled battery, the AC adaptor can be used to power the notebook computer until a replacement battery arrives. Consumers should only use batteries obtained from HP or an authorized reseller.
For more information, consumers may visit the HP Battery Replacement Program website or contact HP at 1-888-202-4320 between 7AM and 7PM CT Monday through Friday.
