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Lithium-Ion Batteries (HP and Compaq Notebook Computers)
- Starting date:
- May 27, 2011
- Posting date:
- May 27, 2011
- Type of communication:
- Consumer Product Recall
- Subcategory:
- Miscellaneous, Electronics
- Source of recall:
- Health Canada
- Audience:
- General Public
- Identification number:
- RA-500002582
Expansion on May 2009 and June 2010 Recalls
Affected products
Lithium-Ion Batteries (HP and Compaq Notebook Computers)
Product description
This recall involves lithium-ion rechargeable batteries that are used with various HP (Hewlett-Packard) and Compaq notebook computers. Recalled batteries will be in one of the following notebook computer models and must have one of the battery bar code labels in the table shown below. If your original battery has not been replaced, it is important to validate your battery, even if validated previously.
The notebook model number can be found at the top of a service label, on the bottom of the computer. The bar code label can be found on the battery after it is removed from the notebook computer.
Notebook computers that could contain a recalled battery can be identified by the following model numbers and bar codes. Not all batteries matching the bar codes are being recalled.
| Brand | Model Number |
Battery Bar Codes (^ in the code can be any letter or number) |
|---|---|---|
| HP Pavilion |
dv2000, dv2500, dv2700, dv6000, dv6500, dv6700, dx6000, dx6500, dx6700 |
62940^^AXV^^^^ 65035^^B7U^^^^ 65035^^B7V^^^^ 65035^^BGU^^^^ 65035^^BGV^^^^ |
| dv9000, dv9500, dv9700 |
65033^^B7U^^^^ 65033^^B7V^^^^ 65033^^BGU^^^^ 65033^^BGV^^^^ |
|
| Compaq Presario |
A900 C700 F500, F700 V3000, V3500, V3700, V6000, V6500, V6700 |
62940^^AXV^^^^ 65035^^B7U^^^^ 65035^^B7V^^^^ 65035^^BGU^^^^ 65035^^BGV^^^^ |
| HP (Hewlett-Packard) | G6000, G7000 |
62940^^AXV^^^^ 65035^^B7U^^^^ 65035^^B7V^^^^ 65035^^BGU^^^^ 65035^^BGV^^^^ |
| HP Compaq |
6510b, 6515b, 6710b, 6710s, 6715b, 6715s |
65000^^B5V^^^^ |
| 6520s |
67150^^AXU^^^^ 67150^^AXV^^^^ |
|
| 6720s |
67059^^V8U^^^^ 67059^^V8V^^^^ |
For more information pertaining to the June 2010 recall expansion, please visit: Recall Expansion on Lithium-Ion Batteries (HP and Compaq Notebook Computers).
For information on the original May 2009 recall, please visit: Original recall on Lithium-Ion Batteries (HP and Compaq Notebook Computers)
Hazard identified
The recalled lithium-ion batteries can overheat, posing a fire and burn hazard to consumers.
Since the June 2010 recall expansion, Hewlett-Packard (Canada) Co. has received 5 additional reports in Canada of overheated batteries that ruptured, resulting in flames/fire and 3 instances of minor property damage with no reported injuries. To date, there have been a total of 15 reports from Canada.
In the United States, Hewlett-Packard Company has received a total of 92 reports of batteries overheating and rupturing. This has resulted in 23 instances of minor personal injury and 80 instances of minor property damage.
Health Canada has not received any reports of incidents or injuries related to the use of these batteries.
Number sold
In total, approximately 32 000 of the recalled batteries were sold at computer and electronics stores across Canada, and online at www.hp.com and www.hpshopping.com.
Time period sold
The recalled products were sold from July 2007 (previously stated as August 2007) to August 2008.
Place of origin
Manufactured in China.
Companies
- Importer
-
Hewlett-Packard Co.
Mississauga
Ontario
CANADA
Tel: 1-888-202-4320
Images (select thumbnail to enlarge - opens in a new window)
What you should do
Consumers should immediately check their notebook model and batteries.
Batteries that are included in this recall should immediately be removed from the notebook computer. Consumers should contact HP to confirm whether their battery is included in the recall, even if the battery was previously checked.
Consumers with recalled batteries will receive a free replacement battery.
After removing the recalled battery, the AC adaptor can be used to power the notebook computer until a replacement battery arrives. Consumers should use only batteries obtained from HP or an authorized reseller.
For more information, consumers may visit the HP Battery Replacement Program website or contact HP at 1-888-202-4320 between 7 a.m. and 7 p.m. CT Monday through Friday.
