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Results of post market surveillance revealed that under certain circumstances the room configuration parameters of the system are set to default values. If these values are larger than the actual room dimensions, a collision with the ceiling or wall…

Siemens Healthcare is informing customers with a preventive measure to exclude any potential risk of patient injury caused the footrest detaching from the patient table during an examination. Recall start date: December 15, 2022

Issue 1: "password store corrupted" error message during system bootup in rare cases (e.g., if an unplanned and unguided shutdown is triggered via the power button) it is possible that during a later syngo start-up an error message occurs instead of the…

The Artis Pheno System is provided with a dedicated error management mechanism. In rare cases of specific X-ray tube failures, the system is intended to automatically switch over to "bypass fluoroscopy" mode. However, in case such a failure occurs while…

Issue 1 - Indication of block movements function: When the operator activates the functions "block movements" or "block table movements" by pressing the block movements button on the pilot control module, there will be a dedicated message displayed on…

Shift of FMRI overlay and no direct possibility to correct the alignment contribute to an incorrect surgery planning when not detected: - The original error is not generated in the software but a manual error during the scan. - Incorrect anterior/…

During the transmission of the patient table position information, sporadic interference signals may occur due to an error within the patient table position encoder. This problem can be detected by the system and can result in a scan abort. Sporadic…

This update package provides the update VB40B_HF06 for Syngo.Via systems running on version VB40A or VB40B. This update solves several issues and introduces several improvements. Recall start date: Apr 18, 2022

This update package provides the update VB30B for Syngo.Via systems running on version VB30A and any patch level. Recall start date: Apr 14, 2022

Siemens Healthcare will be distributing new operator's manuals to affected customers which are needed for the upcoming software upgrade to VF11. 5 cautions were added to the manual. Caution 1 (added two sentences to already existing caution): cause:…

The service pack (full version and delta package) NX VA20A-SP06 (VA20A-04T4) contains improvements concerning performance and stability. - Image reconstruction failure solved - Petra sequence image text corrected - New LW for RCCS_2G to support new…

There is a potential issue with Artis systems in Syngo application software version VE20. After CT image data from toshiba is loaded, unintended image mirroring can occur along the horizontal and vertical image axes. Recall start date: Mar 4, 2022

If the coolant level in the cooling circuit drops below a certain level, this may result in a situation in which the x-ray tube is no longer sufficiently cooled and the system will display the message "tube hot, have a break". Several minutes later the…

This is a performance update to system software VA10F and provides improvements of customer workflow and stability as well as remote update handling (RUH) functionality and cybersecurity updates. Recall start date: Mar 8, 2022  

Under certain sporadic circumstances the Sensis Vibe Hemo System with VD12A software the Co (cardiac output) measurement using the thermodilution method will temporarily no longer be possible. This happens without any obvious reason. When the issue…