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Consumer product recall

Samsung Electronics Canada Inc. recalls Samsung Note7 smartphone

Starting date:
September 12, 2016
Posting date:
September 12, 2016
Type of communication:
Consumer Product Recall
Source of recall:
Health Canada
Burn Hazard, Fire Hazard
General Public
Identification number:

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Samsung Electronics Canada Inc.

Affected products

Samsung Galaxy Note 7 Smartphone

Product description

This recall involves the Samsung Galaxy Note 7 smartphone. The phone comes in Black, blue or silver.

The products can be identified by the following:
Colour Box SKU UPC  Model Code Description
Black SM-N930WZKAXAC 887276171883 SMN930WK64 Black, 64GB
Silver SM-N930WZSAXAC 887276177229 SMN930WS64 Silver, 64GB
Blue SM-N930WZBAXAC 887276177243 SMn930WB64 Blue,   64GB

Hazard identified

The Samsung Note7 smartphone Lithium-ion battery has the potential to overheat and burn, posing a potential fire hazard.

Health Canada has not received any reports of consumer incidents or injuries related to the use of this product in Canada. Samsung Canada has received one report of a phone battery overheating in Canada. No injuries have been reported.

In the United States, Samsung has received 92 reports of the batteries overheating, including 26 reports of burns and 55 reports of property damage, including fires in cars and a garage.

Number sold

Approximately 21,953 of the recalled smartphones were sold in Canada, and about 1 million in the United States.

Time period sold

The recalled smartphones were sold from August 19th 2016 to September 1st 2016 in Canada, and smartphones sold before September 15th, 2016 in the United States.

Place of origin

Manufactured in China.


Samsung Electronics Canada Inc.
Samsung Electronics Huizhou Co. Ltd.

Images (select thumbnail to enlarge - opens in a new window)

What you should do

Consumers should immediately power down the recalled Samsung Note7 smartphone and register as soon as possible for the Canadian Product Exchange.

Consumers can register for a replacement product or contact Samsung Electronics Canada Inc. toll free at 1-800-726-7864 from 8:30 am to 12:00 am ET Monday through Sunday.

Consumers may view the release by the US CPSC on the Commission's website.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.