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Consumer product recall

Expanded Recall: Samsung Electronics Canada Inc. recalls Samsung Note 7 smartphone

Starting date:
October 13, 2016
Posting date:
October 13, 2016
Type of communication:
Consumer Product Recall
Source of recall:
Health Canada
Identification number:

Expansion of September 12, 2016 recall

Affected products

Samsung Note 7 Smartphone

Product description

This expanded recall involves all Samsung Note 7 smartphones including replacement phones provided under the previous recall. The phone comes in black, silver or blue.

The products can be identified by the following:
Colour  Box SKU UPC Model Code Description
Black SM-N930WZKAXAC 887276171883 SMN930WK64 Black, 64GB
Silver SM-N930WZSAXAC 887276177229 SMN930WS64 Silver, 64GB
Blue SM-N930WZBAXAC 887276177243 SMN930WB64 Blue, 64GB

Hazard identified

The Samsung Note 7 smartphone lithium-ion battery has the potential to overheat and burn, posing a potential fire hazard.

Health Canada has not received any reports of consumer incidents or injuries related to the use of this product in Canada.

Samsung Electronics Canada Inc. has received four reports of phone batteries overheating with one report of a minor burn injury to a consumers forearm with the original Note 7 device.  There have been no reported incidents on the replacement Note 7 devices in Canada.

Number sold

Approximately 39,000 of the recalled smartphones were sold or distributed in Canada, of which 22,000 were included in the original recall.

Time period sold

The recalled smartphones were sold or distributed from August 19, 2016 to October 10, 2016 in Canada.

Place of origin

Manufactured in China.


Samsung Electronics Canada Inc.
Samsung Electronics Huizhou Co. Ltd.

Images (select thumbnail to enlarge - opens in a new window)

What you should do

Consumers should immediately stop using and power down the Samsung Note 7 smartphone and return the phone to their point of purchase for an exchange or device refund. For consumers who purchased their Samsung Note7 on, Samsung Electronics Canada Inc. will e-mail these consumers the details on how to return their device and obtain a device refund.

For more information, consumers may contact Samsung Electronics Canada Inc. by telephone toll-free at 1-800-726-7864 from 8:30 am to 12:00 am ET Monday through Sunday.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.