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Consumer product recall

Expanded Recall: Flushmate recalls Flushmate® III Pressure-Assisted Flushing System

Starting date:
July 14, 2016
Posting date:
July 14, 2016
Type of communication:
Consumer Product Recall
Household Items
Source of recall:
Health Canada
Product Safety
General Public
Identification number:

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Flushmate.

Who is affected

Affected products

Flushmate® III Pressure-Assist Flushing System Expansion of June 2012 recall:
Expansion of January 2014 recall:

Product description

This expanded recall is for Series 503 Flushmate® III Pressure-Assist flushing systems installed inside toilet tanks that were manufactured from July 2009 through April 2011.  Previously recalled systems were manufactured from October 1997 through February 2008 and from March 2008 through June 2009.  The units are rectangular, black, two-piece vessels made of injection molded plastic.

Recalled units have a date code/serial number that is 16 characters long and is located on the label on the top of the Flushmate® III. The first six numerals of the serial number are the date code. The date code is written as Month/Day/Year and the affected date code range for this recall begins with 070109 (July 1, 2009) and continues through 043011 (April 30, 2011).

Units included in this recall were sold individually and installed in toilets manufactured by American Standard, Copperfit, Crane, Ecotech, Eljer, Gerber, Kohler, Lamosa, Mancesa, Mansfield, Orion, St. Thomas, Universal Rundle, Vitra, Vitromex, Vortens, and Western Pottery.

Hazard identified

The Series 503 Flushmate® III system can burst at or near the vessel weld seam releasing stored pressure.  This pressure can lift the tank lid and shatter the tank, posing impact and laceration hazards to consumers and property damage.

Flushmate has received two reports of the units bursting, resulting in property damage, including one report of a minor injury in the United States.

Flushmate has received six reports of the units bursting in Canada, all related to the original June 2012 recall.  No injuries were reported.
Neither Flushmate nor Health Canada has received any reports of incidents or injuries to Canadians related to the use of the products included in this recall notice.

Number sold

Approximately 12,391 units of the recalled product were sold in Canada, and approximately 453,000 units were sold in the United States.

Time period sold

The recalled product was sold from 2009 to 2011 in Canada and the United States.

Place of origin

Manufactured in the United States.


Flushmate, a division of Sloan Valve Company
New Hudson

Images (select thumbnail to enlarge - opens in a new window)

What you should do

Consumers should immediately stop using the recalled Flushmate® III system, turn off the water supply to the unit, flush the toilet to release the internal pressure, and contact the firm to request a free repair kit.

For more information, consumers may contact Flushmate by telephone at 1 800 303 5123, between 8:00 a.m. and 10:00 p.m. EST Monday to Friday, and between 8:00 a.m. and 6:30 p.m. EST Saturday, or visit the firm’s website, and the firm’s recall page.

Consumers may view the release by the US CPSC on the Commission’s website.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.