Consumer product recall

White-Rodgers recalls First-Generation Emerson branded Sensi Wi-Fi Thermostats

Starting date:
December 12, 2018
Posting date:
December 12, 2018
Type of communication:
Consumer Product Recall
Household Items, Tools and Electrical Products
Source of recall:
Health Canada
Fire Hazard
General Public
Identification number:

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and White-Rodgers.

Affected products

First-Generation Emerson branded Sensi Wi-Fi Thermostats

Product description

This recall involves first-generation Emerson branded Sensi Wi-Fi Thermostats that permit remote access from one's smartphone, tablet and PC via a Wi-Fi home network.

The affected units have Emerson printed on the front. The thermostats are white with an LCD screen and there are three buttons below the thermostat. Up and down arrow and menu buttons are located to the right of the screen.

A product label containing the model number and date code information is located on the back of the thermostat. Recalled thermostats have model numbers 1F86U-42WF or UP500W, and a date code from 1416 to 1536 indicated on the back.  The date code represents the manufacture date from the 16th week of 2014 through the 36th week of 2015.

UPC codes on product packaging are: 786710549335 and 786710549762.

Hazard identified

The thermostat can be damaged by household line voltage (120 volts or 240 volts) during service or replacement of a heating or cooling system, posing a fire hazard.

As of November 30th, 2018, the company has received no reports of property or product damage in Canada, and no reports of injuries. In the United States, the company has received 8 reports of burn damage to the thermostat, involving minor property damage. No injuries have been reported.

Number sold

Approximately 15,546 units of the affected products were sold in Canada, and approximately 135,000 units were sold in the United States.

Time period sold

The recalled product was sold by distributors and retailers in Canada between April 2014 and December 2016.

Place of origin

Manufactured in China.



White-Rodgers (Division of Emerson Electric Co.)

St. Louis




Jabil Circuits



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What you should do

Consumers should immediately check their Sensi thermostat to determine if the unit is included in the recall and contact the firm to schedule a free repair or replacement.

For more information, consumers can contact White-Rodgers customer service by telephone toll-free at 1-888-847-8742 from 8:00 a.m. to 5:00 p.m. CST, Monday through Friday, or online.

Consumers may view the release by the US CPSC on the Commission's website.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.