Consumer product recall

WarmWave and Hunter Oscillating Ceramic Tower Heaters recalled due to fire hazard

Last updated

Summary

Product
WarmWave and Hunter Oscillating Ceramic Tower Heaters
Issue
Consumer products - Fire hazard
What to do

Immediately stop using the recalled product and visit www.homeproductservice.com/recall to apply for full or partial product refund.

Affected products

This recall involves WarmWave and Hunter Oscillating Ceramic Tower Heaters. The recalled products can be identified by model number HPQ15G-M which is located on the cETL label found on the bottom of the product.

Issue

The recalled heater’s cord and plug can overheat when in use, posing a burn and fire hazard.

As of June 13, 2022, the company has received no reports of injuries or incidents in Canada.  In the Unites States, the company has received 8 customer reports of fire at the plug or cord and dozens of reports of the plug or cord overheating, with no reports of injury or death and one report of minor property damage.

What you should do

Consumers should immediately stop using the recalled product and visit www.homeproductservice.com/recall to apply for full or partial product refund.

For more information, consumers can contact Sienhua Group (North America) Inc. by email at 18inCeramicHeaterRecall@gmail.com.

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Sienhua Group (North America) Inc.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.

Additional information

Background

Number Sold

The company reported that 14,764 units of the WarmWave product and 22,816 units of the Hunter product were sold in Canada. In the United States, approximately 580,000 units were sold in total.

Time Period Sold

The affected products were sold from September 2013 to January 2020.

Place of Origin

Manufactured in China

Details
Original published date: 2022-06-16
Alert / recall type
Consumer product recall
Category
Consumer product - Electronics
Companies

Distributor

Home Depot Canada Inc.

Toronto, Ontario

CANADA

Importer

Sienhua Group (North America) Inc.

Kennesaw, Georgia

USA

Manufacturer

GD Shine Electric Appliances Co, Ltd

GuanDong

CHINA

Published by
Health Canada
Audience
General public
Identification number
RA-64269