Consumer product recall

Visonic Ltd. recalls PowerMax Express and PowerMax Complete panels

Starting date:
June 24, 2015
Posting date:
June 24, 2015
Type of communication:
Consumer Product Recall
Tools and Electrical Products
Source of recall:
Health Canada
Electrical Hazard
General Public
Identification number:

Affected products

Visonic PowerMax Express and PowerMax Complete Panels

Product description

This recall involves the Visonic PowerMax Express and PowerMax Complete control panels with software version 15.  The control panels are professionally installed, and have an LCD display and icon-based keypad.

The following affected units can be identified by the abbreviated product name and serial number which can be found on the back of the control panel unit:
Catalog No. Product Name Serial Number Range Dates of Manufacture EAN Code
0-101312 PMAX EXPRESS (315) 211 PRE-ENR GSM KIT 5109005125 through 2312020274 March 2012 – June 2013 7290103301828
0-101342 PMAX EXPRESS (315) 211 PRE-ENR KIT 14209044412 through 2113A06254 March 2012 – August 2013 7290103302313
0-101473 PM EXRESS(315) SURVEILLANCE PL QF KIT 4012016495 through 4012016497 October 2012 – March 2013 7290103303686
0-101692 PM COMPLETE USA (315) GSM 3-1-1 KIT 1411025864 July 2012 7290103306472
0-101693 PM COMPLETE USA (315) 3-1-1 KIT 1411025774 through 113016311 March 2012 – January 2013 7290103306465


Hazard identified

Visonic has become aware of an issue affecting PowerMax Express PowerMax Complete panels with software version 15 used in these devices.  The external memory in these devices, which contains panel configuration, LCD texts and predefined SMS messages, can be eventually overwritten by the device’s event log file. This condition takes approximately one to three years to occur (depending on daily levels of system activity).  The resulting impact on the panel’s operation is that false events, such as power failure and zone trouble, will be displayed on the panel and will be reported to the central monitoring station; and panels that are configured to send SMS messages, will send corrupted SMS messages.  Eventually, real alarm events will not be sent to the central monitoring station, and periodic tests done by the end users will fail.  Safety detectors such as smoke, gas, etc. are unaffected and will sound a local alarm if an event occurs.

Neither Health Canada nor Visonic has received any reports of consumer incidents or injuries related to the use of this product.

Number sold

Approximately 69 units were sold in Canada through professional alarm installers.

Time period sold

The recalled panels were sold from February 2012 to February 2014.

Place of origin

Manufactured in Israel.



Visonic Ltd.

Kiryat Gat



Visonic, Inc.




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What you should do

Consumers with affected units should contact their dealer/installer/distributor or contact Visonic to receive instructions for repair of their panel.

For more information, consumers may contact Visonic’s support center (North America) toll free at 1-844-888-2391, from 8:30 a.m. to 6:00 p.m. EST, Monday through Friday.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.