Update: Dettson Electronic Hydra Revolution Boiler of 24 kW, 27 kW and 29 kW recalled due to fire hazard
Brand(s)
Summary
Immediately stop using the recalled products, close the main electrical panel circuit breaker and contact an installer immediately.
Affected products
This voluntary recall involves the Dettson Electronic Hydra Revolution Boiler, a hot water boiler used in homes. Only the 24 kW, 27 kW and 29 kW models are affected by this recall.
Model Number |
|---|
HYDRAR24-E2401MA |
HYDRAR24-E2401MB |
HYDRAR27-E2401MA |
HYDRAR29-E2401MA |
Issue
In the event that the appliance is improperly connected, a failure of the power board could cause a short circuit resulting in a fire hazard.
Update on incidents reported:
As of May 16, 2024, the company has received 1 report of a fire causing damage to the immediate surroundings of the boiler and 4 reports indicating no damage. No injuries have been reported to the company.
What you should do
Update: Consumers should immediately stop using the recalled product and contact their installer. The installer must remove the material safety data sheet from the older model, take a photo of the material safety data sheet and send it to Les Industries Dettson Inc., by e-mail at techs@dettson.ca. The installer must contact Les Industries Dettson Inc., Technical Support, and provide the consumer's full name and address.
Based on a normal lifespan of 20 years, compensation will be allocated directly to the consumer depending on the age of the product (based on the date of installation).
For more information, consumers can contact Les Industries Dettson Inc. by telephone at 819-346-8493 / 1-800-567-2733, from 8 a.m. to 12 p.m. – 1 p.m. to 5 p.m. EST, from Monday to Friday, or by email at techs@dettson.ca.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
Additional information
Background
Number Sold
The company reported that 1,130 units of the affected products were sold in Canada.
Time Period Sold
The affected products were sold from July 2013 to November 2017.
Place of Origin
Manufactured in Canada
Details
Manufacturer
Les Industries Dettson Inc.
Sherbrooke, Québec
Canada
History
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