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Public advisory

Unauthorized eye drops seized from two Richmond, B.C. retailers

Starting date:
July 16, 2015
Type of communication:
Source of recall:
Health Canada
Unauthorized products, Product withdrawal
General Public
Identification number:


Health Canada is informing Canadians that five brands of unauthorized eye drops (listed in table below) labelled to contain a prescription drug (neostigmine methylsulfate) have been seized from two retailers, Cube Inc. and Magic Queen Cosmetics in Richmond, B.C. (Aberdeen Centre 4151 Hazelbridge Way). These products may pose serious risks to the health of Canadians.

What you should do

  • Speak to your healthcare practitioner should you have any questions or concerns regarding the use of these products.
  • Read the label of the products you buy to verify that they have been assessed by Health Canada for safety, effectiveness and quality. Health products that have been authorized for sale by Health Canada will have an eight-digit Drug Identification Number (DIN), a Homeopathic Medicine Number (DIN-HM) or a Natural Product Number (NPN) on the label. Products that have been authorized for sale can be found by searching the Drug Product Database and the Licensed Natural Health Product Database.
  • Report any adverse events using these products to Health Canada.
  • Report complaints about health products to Health Canada by calling toll-free to 1-800-267-9675, or complete an online complaint form.

Who is affected

Canadians who either have used or purchased these products.


The eye drops seized at retail labelled to contain Neostigmine methylsulfate are promoted to relieve tired and red eyes.

There are no approved eye drops containing neostigmine methylsulfate on the Canadian market. In the past, drugs similar to neostigmine were in use for the treatment of glaucoma. These medications are no longer widely used due to their significant number of potential eye-related side effects including: blurred distance vision, frontal headaches, twitching lids, red injected eyes, cataracts, allergic reactions, iris cysts, retinal detachment, and the potential for causing a specific type of glaucoma attack. In addition, absorption into the nose via the tear duct may cause serious cardiac and respiratory side effects.

Products recalled/affected:
Product Name Prescription Ingredient(s) Retail Location
Super Cool Pit Neostigmine methylsulfate Cube Inc.
Nano Eye Neostigmine methylsulfate Cube Inc.
Digi Eye Neostigmine methylsulfate Cube Inc.
Sante Neo FX Neostigmine methylsulfate Magic Queen Cosmetics
Z! Neostigmine methylsulfate Cube Inc. and Magic Queen Cosmetics

Report health or safety concerns

  • Call toll-free at 1-866-234-2345
  • Visit MedEffect Canada's web page on Adverse Reaction Reporting for information on how to report online, by mail or by fax.

Stay connected with Health Canada and receive the latest advisories and product recalls using social media tools.

Products containing undeclared prescription drugs removed from Burnaby West Box store

2014-02-03 | Health products


Richmond, B.C. Store (Cube Inc.) Selling Potentially Dangerous Weight Loss Products

2012-11-30 | Health products


Media enquiries

Health Canada

(613) 957-2983

Public enquiries

(613) 957-2991

1-866 225-0709

What Health Canada is doing

Health Canada has seized the products from the retail locations. Should additional retailers or distributors of these products be identified, Health Canada will take appropriate action and inform Canadians.


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