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Trek Bicycle recalls Bicycles with SR Suntour Front Forks
- Starting date:
- August 13, 2014
- Posting date:
- August 13, 2014
- Type of communication:
- Consumer Product Recall
- Subcategory:
- Sports/Fitness
- Source of recall:
- Health Canada
- Issue:
- Fall Hazard
- Audience:
- General Public
- Identification number:
- RA-40963
Affected products
SR Suntour Suspension Front Fork on Trek brand bicycles
Product description
This recall involves SR Suntour front forks equipped on certain 2011 through 2013 model year Trek bicycles.
Recalled Trek bicycles have disc brakes and one of the following Suntour front fork models: NEX, NRX (with IS mounts), XCM (on bicycles with 29-inch wheels) or XCT (on bicycles with 29-inch wheels). Bicycle model names and numbers can be found on the top tube near the seat tube or near the head tube. The recalled bicycles will also have a serial number ending in F, G or H. The serial number is on the frame of the bicycle under the bottom bracket. The front fork’s model name is printed on the outer sides of the fork.
| Model Name | Model Year | SR Suntour Fork | Serial Number ens with: |
|---|---|---|---|
| 8.3 DS | 2012 and 2013 | NEX | G or H |
| 8.4 DS | 2012 and 2013 | NRX | G or H |
| 8.5 DS | 2012 and 2013 | NRX | G or H |
| 8.6 DS | 2013 | NRX | G or H |
| Cali | 2013 | XCM | G or H |
| Marlin and Marlin SS | 2011 | XCT | G or H |
| Marlin | 2012 and 2013 | XCM | G or H |
| Marlin SS | 2012 | XCM | F |
| Montare | 2011 | NRX | G or H |
| Neko SL | 2012 and 2013 | NRX | G or H |
| Utopia | 2011 | NRX | F |
| Wahoo | 2011 | XCM | F |
| Wahoo | 2012 and 2013 | XCT | G or H |
Hazard identified
The front fork can break, posing a crash hazard.
Trek has received 28 reports of broken forks, including three reports in Canada. One of the incidents in Canada reportedly resulted in a fractured arm.
Health Canada has not received any reports of consumer incidents or injuries related to the use of the forks.
Number sold
Approximately 12,165 of the SR Suntour front forks were sold in Canada on Trek bicycles at specialty bicycle retailers.
Time period sold
The recalled bicycles were sold from approximately May 2010 to June 2014.
Place of origin
Manufactured in Taiwan and China.
Companies
- Manufacturer
-
SR Suntour Inc.
Chang Hua
TAIWAN, PROVINCE OF CHINA
- Importer
-
Trek Bicycle Corporation
Waterloo
Wisconsin
UNITED STATES
Images (select thumbnail to enlarge - opens in a new window)
What you should do
Consumers should immediately stop using the recalled bicycles and take them to an authorized Trek dealer for a free repair of affected NEX, XCM (29-inch) and XCT (29-inch) model front forks or a free replacement of the NRX (IS mount only) model front fork.
For more information, consumers may contact Trek by telephone at 1-800-373-4594 from 8:00 a.m. to 6:00 p.m. CT Monday through Friday, or Trek's website and click on the Get Support button at the bottom of the page, then click on Safety & Recalls under Owner Resources.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.