Transport Canada Recall - 2021788 -
Brand(s)
Summary
Affected products
2022 | MERCEDES-BENZ | S CLASS, 2022 | MERCEDES-BENZ | MAYBACH S-CLASS, 2022 | MERCEDES-BENZ | C CLASS, 2022 | MERCEDES-BENZ | EQS SEDAN
Issue
On certain vehicles equipped with the emergency calling (eCall) system, there may be a software problem with the communications module. As a result, the emergency call feature may not work properly when there is a crash or when the SOS button is pressed.
Safety risk
If the emergency call system does not work in an emergency situation, there could be a delay in response from emergency services.
Corrective actions
Mercedes-Benz will notify owners by mail and send a wireless over-the-air software update to each vehicle. If the update cannot be completed successfully, you will be notified to schedule an appointment to have the update performed by a dealer.
Background
Visit Transport Canada’s Motor Vehicle Safety Recalls Database for the original recall.
Additional information
Details
Get notified
Receive emails about new and updated recall and safety alerts.