Transport Canada Recall - 2021788 -
Brand(s)
Last updated
Summary
Product
Car recalled by
Issue
Vehicle - Accessories
What to do
Please see corrective actions section below
Affected products
2022 | MERCEDES-BENZ | S CLASS, 2022 | MERCEDES-BENZ | MAYBACH S-CLASS, 2022 | MERCEDES-BENZ | C CLASS, 2022 | MERCEDES-BENZ | EQS SEDAN
Issue
Issue:
On certain vehicles equipped with the emergency calling (eCall) system, there may be a software problem with the communications module. As a result, the emergency call feature may not work properly when there is a crash or when the SOS button is pressed.
Safety Risk:
If the emergency call system does not work in an emergency situation, there could be a delay in response from emergency services.
Corrective Actions:
Mercedes-Benz will notify owners by mail and send a wireless over-the-air software update to each vehicle. If the update cannot be completed successfully, you will be notified to schedule an appointment to have the update performed by a dealer.
Additional information
Background
Visit Transport Canada’s Motor Vehicle Safety Recalls Database for the original recall.
Details
Original published date:
Alert / recall type
Vehicle recall
Category
Vehicles - Car
Companies
Published by
Transport Canada
Audience
General public
Identification number
RA-80785
Transport Canada
ID
2021788
Get notified
Receive emails about new and updated recall and safety alerts.