Transport Canada Recall - 2021112 - MERCEDES-BENZ
Brand(s)
Summary
Please see corrective actions section below
Affected products
2019 | MERCEDES-BENZ | C CLASS, 2019 | MERCEDES-BENZ | CLA CLASS, 2019 | MERCEDES-BENZ | E CLASS, 2019 | MERCEDES-BENZ | GLC CLASS, 2020 | MERCEDES-BENZ | C CLASS, 2020 | MERCEDES-BENZ | CLA CLASS, 2020 | MERCEDES-BENZ | E CLASS, 2020 | MERCEDES-BENZ | GLC CLASS
Issue
Issue:
On certain vehicles equipped with the emergency calling (eCall) system, the communications module could be deactivated. As a result, the eCall may not work properly when there is a crash or when the SOS button is pressed.
Safety Risk:
If the eCall system does not work in an emergency situation, there could be a delay in response from emergency services.
Corrective Actions:
Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to inspect the communication module and verify that it is properly activated.
Additional information
Background
Visit Transport Canada’s Motor Vehicle Safety Recalls Database for the original recall.
Details
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