Automotive recall

Transport Canada Recall - 2021112 - MERCEDES-BENZ

Brand(s)
Last updated

Summary

Product
Car recalled by MERCEDES-BENZ
Issue
Vehicle - Other
What to do

Affected products

2019 | MERCEDES-BENZ | C CLASS, 2019 | MERCEDES-BENZ | CLA CLASS, 2019 | MERCEDES-BENZ | E CLASS, 2019 | MERCEDES-BENZ | GLC CLASS, 2020 | MERCEDES-BENZ | C CLASS, 2020 | MERCEDES-BENZ | CLA CLASS, 2020 | MERCEDES-BENZ | E CLASS, 2020 | MERCEDES-BENZ | GLC CLASS

Issue

Issue: On certain vehicles equipped with the emergency calling (eCall) system, the communications module could be deactivated. As a result, the eCall may not work properly when there is a crash or when the SOS button is pressed. Safety Risk: If the eCall system does not work in an emergency situation, there could be a delay in response from emergency services. Corrective Actions: Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to inspect the communication module and verify that it is properly activated.

Additional information

Background
Visit Transport Canada’s Motor Vehicle Safety Recalls Database for the original recall.
Details
Original published date:
Alert / recall type
Automotive recall
Category
Vehicles - Car
Vehicles - SUV
Companies
Published by
Transport Canada
Audience
General public
Identification number
RA-65741
Transport Canada ID
2021112

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