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Consumer product recall

Teavana recalls Glass Pitchers

Starting date:
July 22, 2015
Posting date:
July 22, 2015
Type of communication:
Consumer Product Recall
Household Items
Source of recall:
Health Canada
Physical Hazard
General Public
Identification number:

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Teavana

Affected products

Tristan glass pitchers

Product description

This recall involves the 64 oz. Tristan glass pitchers for hot or cold tea. They have a glass handle, stainless steel infuser and a lid and base that are made of flexible black silicone. The pitchers measure about 30 centimetres (12 inches) tall and 10 centimetres (4 inches) in diameter.  The Teavana logo is printed on the bottom. Style #30593000064 and SKU#11034874 are printed on the pitchers' box.

Hazard identified

The glass pitchers can break or leak, posing laceration and/or burn hazards to consumers if filled with hot tea.

Health Canada has not received any reports of consumer incidents or injuries related to the use of this product.

In the United States, Teavana has received 50 reports of the glass pitchers breaking or leaking, including three reports of lacerations and two minor burns.

Number sold

Approximately 4,400 units of the recaled pitchers were sold in Canada and 52,400 units were sold in the United States.

Time period sold

The recalled pitchers were sold exclusively at Teavana stores and online at from May 2012 through June 2015.

Place of origin

Manufactured in China.



Teavana Corp.,




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What you should do

Consumers should immediately stop using the recalled glass pitchers and return them to a Teavana store location or contact Teavana for a free replacement infusion tea pitcher plus a $25 Teavana gift card or for a Teavana gift card for the purchase price plus tax.

For more information, consumers may contact Teavana toll free at (888) 665-0463 from 8 a.m. to 5 p.m. EST Monday through Friday. Consumers can also visit the company's website at and click on "Tristan Glass Pitcher Recall".

Consumers may view the release by the US CPSC on the Commission's website.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.