StepUp Sidekick Learning TowersTM recalled due to fall hazard
- Starting date:
- September 2, 2021
- Posting date:
- September 2, 2021
- Type of communication:
- Consumer Product Recall
- Children's Products
- Source of recall:
- Health Canada
- Fall Hazard
- General Public
- Identification number:
Last updated: 2021-09-02
- Product: StepUp Sidekick Learning Towerâ¢
- Issue: The storage tray with cup holders and the step can come loose from the tower, posing a fall hazard to the child.
- What to do: Consumers should immediately stop using the recalled step stool and chair and contact the company for a refund or credit.
Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and The Step2 Company, LLC.
StepUp Sidekick Learning Towerâ¢ step stool and chair
This recall involves Step2’s StepUp Sidekick Learning Towerâ¢ step stool and chair for children. The tower can be used as a helper stool and as a chair. It has a white plastic exterior with a gray tray with two cup holders, seat and a step.
The model number "4134" is molded into the bottom of the tower and the manufacture codes can be found on the removable seat/step piece.
In Canada, the recalled product was only sold on Walmart.ca
The storage tray with cup holders and the step can come loose from the tower, posing a fall hazard.
As of August 4, 2021, the company has received no reports of incidents or injuries in Canada. In the United States, the company has received 20 reports of the storage trays or steps coming loose from the tower, including 1 report of a child sustaining a minor injury.
The company reported that 34 units of the affected product were sold in Canada and 225 were sold in the United States.
Time period sold
The affected products were sold from May 2021 to June 2021.
Place of origin
Manufactured in United States
Walmart Canada Inc.
The Step2 Company, LLC
What you should do
Consumers should immediately stop using the recalled step stool and chair. Eligible consumers are being offered a full refund, or a credit of equivalent value towards the purchase price of another Step2 product on Step2.com, or a Walmart gift card.
For more information, consumers may contact The Step2 Company, LLC Customer Support Services at 1-800-347-8372 between 8 a.m. and 5 p.m. ET Monday through Friday. Consumers may also visit the website at Step2.com and click on Product Recalls at the bottom of the page for more information. Step2 is notifying all known customers directly.
Consumers may view the release by the US CPSC on the Commission's website.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.