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Consumer product recall

Step2 recalls Whisper Ride Touring Wagon

Starting date:
November 13, 2013
Posting date:
November 13, 2013
Type of communication:
Consumer Product Recall
Children's Products
Source of recall:
Health Canada
Physical Hazard
General Public
Identification number:

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Step2 Company, LLC.

Affected products

Step2® Whisper Ride Touring WagonTM

Product description

This recall involves the Step2® Whisper Ride Touring WagonTM (Item number 832900). The two-seat wagon is approximately 64.8 centimetres wide and 104.8 centimetres long. The seats are blue and the wagon base is tan with a red canopy. The blue seats have a removable seat back that allows the wagon to also be used as a flat bed wagon. The Step2 logo appears on the canopy and on the side of the wagon base.

Hazard identified

The removable blue seat back can detach while in use, resulting in children falling out of the wagon, posing a fall hazard.

Step2 Company has received 29 incidents with nine reports of injuries in Canada.

Health Canada has not received any reports of incidents or injuries related to the use of these wagons.

For some tips to help consumers choose safe toys and to help them keep children safe when they play with toys, see General toy safety tips.

Number sold

Approximately 5,700 of the recalled wagons have been sold at Sears Canada retail stores and Costco Canada.

Approximately 14,000 have been sold in the United States at Toys R US stores and at

Time period sold

The recalled wagons were sold from February 2013 to July 2013 in Canada and the United States.

Place of origin

Manufactured in the United States.



The Step2 Company LLC





Costco Canada





Sears Canada Inc.




Images (select thumbnail to enlarge - opens in a new window)

What you should do

Consumers should immediately stop using the recalled wagons and contact Step2 for instructions on receiving a repair kit.

For additional information, contact Step2 toll-free at 1-866-860-1887 between 8:00 a.m. and 5:00 p.m. EST Monday through Friday, or visit the firm’s web site.

Consumers may view the release by the US CPSC on the Commission’s website.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.