Consumer product recall

SRAM 12-speed Shift Brake Levers recalled due to Fall Hazard

Brand(s)
Last updated

Summary

Product
SRAM 12-speed Shift Brake Levers
Issue
Consumer products - Fall hazard
What to do

Immediately stop using the recalled products and contact an authorized SRAM dealer for a free repair, if deemed necessary.

Affected products

This recall involves all SRAM 12-speed Shift Brake Levers produced prior to July 1, 2023 and sold as upgrade or replacement kits. The serial number is laser etched on the top of the reservoir cover or on the top of the cylinder sleeve.

The following products are affected:
Model Serial Number/ Date Code Range
SRAM Red eTap AXS (ED-RED-D1) ##508##### to ##243#####
SRAM Rival eTap AXS (ED-RIV-D1) ##131##### to ##243#####
SRAM Force eTap AXS (ED-FRC-D1) ##089##### to ##243#####
SRAM Force eTap AXS (ED-FRC-D2) ##183##### to ##243#####
SRAM Apex AXS (ED-APX-D1) ##203##### to ##243#####

What you should do

Consumers should immediately stop using the recalled SRAM shift brake levers and inspect their levers for tightness. If the shift brake lever rotates or is loose, the consumer should contact an authorized SRAM dealer for a  free brake installation inspection. If the brake installation is loose at the dealer inspection, the clamp bolt assembly will be tightened or replaced at no charge to the consumer.

For more information, consumers can contact SRAM Service Canada ULC by telephone at 604-990-7070, from 9 am to 5 pm PST, Monday through Friday, or visit the company website at: https://www.sram.com/en/service/recalls.

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and SRAM, LLC.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.

Additional information

Background

Number Sold

The company reported that approximately 2,940 units of the affected products were sold in Canada and 61,300 were sold in the United States.

Time Period Sold

The affected products were sold from June 2019 to October 2023.

Place of Origin

Manufactured in Taiwan

Details
Original published date:
Alert / recall type
Consumer product recall
Category
Consumer products - Sports and fitness
Companies

Manufacturer

SRAM, LLC

Chicago, Illinois

United States

Published by
Health Canada
Audience
General public
Identification number
RA-74965

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