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Solutions 2 GO Inc. recalls Turtle Beach Ear Force XO Four Stealth Wireless Gaming Headset
- Starting date:
- December 4, 2015
- Posting date:
- December 4, 2015
- Type of communication:
- Consumer Product Recall
- Subcategory:
- Miscellaneous
- Source of recall:
- Health Canada
- Issue:
- Product Safety
- Audience:
- General Public
- Identification number:
- RA-56122
Affected products
Ear Force XO Four Stealth Wireless Gaming Headset
Product description
This recall involves the Turtle Beach Ear Force XO FOUR Stealth gaming headset used with the Xbox One gaming console. The headsets are black with green trim and have soft ear-cups, an audio controller and a removable microphone. The product can be identified by model number TBS-2320-03 and UPC 7 31855 02320 2. A 13-character alphanumeric serial number is printed on the inside of the headband of the headset and on the bottom flap of the box. Only those headsets containing code “C16” within the serial number and that do not have a green dot under the windscreen of the microphone are affected.
Hazard identified
Mold spores were found on certain units, posing a risk of respiratory or other infections in individuals with chronic health problems.
Neither Health Canada nor Solutions 2 Go, Inc. has received any reports of consumer incidents or injuries to Canadians related to the use of these headsets.
Solutions 2 Go Inc. has received six reports of mold on the headsets in the USA. No injuries have been reported.
Number sold
Approximately 1,668 units were sold in Canada.
Time period sold
The headsets were sold from June 2015 to November 2015 at Walmart, Superclub Videotron, Amazon.ca, Best Buy, The Source, EB Games, Microplay, Play N Trade, Home Hardware, and other independent retailers.
Place of origin
Manufactured in China.
Companies
- Importer
-
Solutions 2 Go Inc.
Mississauga
Ontario
CANADA
- Manufacturer
-
Turtle Beach Corporation
San Diego
California
UNITED STATES
Images (select thumbnail to enlarge - opens in a new window)
What you should do
Consumers should immediately stop using the affected product and visit www.tbrecall.com for information on how to obtain a free replacement.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.