Shimano 11-Speed Bonded Hollowtech II Road Cranksets recalled due to risk of injury from crash hazard
Summary
Immediately stop using the recalled product and contact an authorized Shimano dealer to schedule a free crankset inspection. Only consumers whose cranksets show signs of bonding separation or delamination during the inspection will be provided a free crankset and installation.
Affected products
This recall involves various Shimano Hollowtech Road Cranksets manufactured prior to July 2019 that were sold both individually and as a complete bicycle. Such bicycles brands include Specialized and Trek. A crankset is the component of the bicycle that the chain and pedals attach to for pedaling. The recalled models have printed “Ultegra” or “Dura Ace” logos on the arm.
The recalled models have the following two letter production code on the backside of the crank arm where the pedals are attached.
Model |
Productions code |
|---|---|
Ultegra FC-6800 |
KF, KG, KH, KI, KJ, KK, KL, LA, LB, LC, LD, LE, LF, LG, LH, LI, LJ, LK, LL, MA, MB, MC, MD, ME, MF, MG, MH, MI, MJ, MK, ML, NA, NB, NC, ND, NE, NF, NG, NH, NI, NJ, NK, NL, OA, OB, OC, OD, OE, OF, OG, OH, OI, OJ, OK, OL, PA, PB, PC, PD, PE, PF, PG, PH, PI, PJ, PK, PL, QA, QB, QC, QD, QE, QF, QG, QH, QI, QJ, QK, QL, RA, RB, RC, RD, RE, and RF |
Issue
The bonded crank parts can separate and break, posing a crash hazard to consumers.
As of September 15, 2023, the company has received approximately 450 warranty claims in Canada, and no reports of injury. In the United States, the company has received approximately 4,069 warranty claims and 6 reports of injuries.
What you should do
Consumers should immediately stop using the recalled cranksets and contact Shimano to schedule a free crankset inspection. Only consumers whose cranksets show signs of bonding separation or delamination during the inspection will be provided a free crankset and installation.
For more information, consumers can contact Shimano by telephone at 844-776-0315 from 8am to 5pm Monday to Friday PST or visit the company website.
Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Shimano North America Bicycle Inc.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
Additional information
Background
Number Sold
The company reported that 80,000 units of the affected products were sold in Canada and 680,000 units were sold in the United States.
Time Period Sold
The affected products were sold from January 2012 to August 2023
Place of Origin
Manufactured in Japan
Details
Distributor
Shimano North America Bicycle Inc.
Irvine California
USA
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