Consumer product recall

Shell Rotella ELC NF Pre-diluted 50/50 Heavy Duty Antifreeze + Coolant recalled due to potential leakage and poison hazard

Last updated


Shell Rotella ELC NF Pre-diluted 50/50 Heavy Duty Antifreeze + Coolant
Consumer products - Poisoning hazard
What to do

Immediately stop using the recalled product and dispose of the product according to municipal hazardous waste guidelines.

Affected products

This recall involves Shell Rotella ELC NF Pre-diluted 50/50 Heavy Duty Antifreeze + Coolant sold in 1-US Gallon/3.785 Litre bottles with the SKU 550057739, which can be found at the back of the white container to the left of the barcode.


The recalled products do not meet the labelling requirements or the leak test requirements for consumer chemical products in the Consumer Chemicals and Containers Regulations, 2001 under the Canada Consumer Product Safety Act.

Leaks from the container could result in unintentional exposure to the product and lead to serious illness or injury, including death.

As of December 14, 2023, the company has received no reports of incident or injury in Canada.

What you should do

Consumers should immediately stop using the recalled product and dispose of it according to municipal hazardous waste guidelines.

Consumers can contact Shell Canada Products for instructions on obtaining a refund by telephone at 1-855-691-2590 between 8am-8pm EST or by email at

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.

Additional information


Number Sold

The company reported that 521,174 units of the affected product have been sold in Canada. Most of these units were sold to commercial outlets, with a smaller number being resold into consumer retail.

Time Period Sold

The affected products were sold from September 2020 to December 2023.

Place of Origin

Manufactured in USA

Original published date:
Alert / recall type
Consumer product recall
Consumer products - Chemicals



Lemont, IL



Shell Canada Products

Calgary, AB


Published by
Health Canada
General public
Identification number

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