Consumer product recall

Russound MCA-88 Multizone Controller Amplifier Recalled due to Potential Fire Hazard

Last updated

Summary

Product
Russound MCA-88 Multizone Controller Amplifier
Issue
Consumer products - Fire hazard
What to do

Immediately stop using the recalled product and contact Russound for a free replacement unit to be installed at no cost by a certified professional installer.

Affected products

This recall involves the Russound MCA-88 Multizone Controller Amplifier. The product is approximately 17"W x 3.5"H x 17.2"D (43.2 x 9 x 44 cm) and weighs 28.8 lbs. (13.1 kg). The model number MCA-88 is located on the front and “Russound” is also printed on the front of the amplifier. The units that are subject to recall have serial numbers that begin with four digits ranging from 2047 through 2307. The serial numbers are located on a visible label on the front of the unit under the clear plastic cover.

Units outside of that serial range are not being recalled.

Issue

The internal circuit board components can overheat, posing a potential fire hazard.

As of October 3, 2023, the company has received 3 reports of incidents in Canada. In the United States, the company has received 13 reports of smoking, charring or thermal damage to the unit itself. The company has not received any reports of injuries in Canada or the United States.

What you should do

Consumers should immediately stop using the recalled product and contact Russound for a free replacement unit to be installed at no cost by a certified professional installer.

For more information, consumers can contact Russound at 1-800-638-8055 from 9:00 a.m. to 5:00 p.m. ET, Monday through Friday, by email at recall@russound.com or online at https://russound.com/MCA88 or https://russound.com and click on “Product Recalls” for more information.

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Russound.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.

Additional information

Background

Number Sold

The company reported that 247 units of the affected products were sold in Canada and 3,170 were sold in the United States.

Time Period Sold

The affected products were sold from January 2021 to July 2023.

Place of Origin

Manufactured in Taiwan

Details
Original published date:
Alert / recall type
Consumer product recall
Category
Consumer products - Electronics
Companies

Importer

Russound/FMP, Inc.

Portsmouth, New Hampshire

United States of America

Published by
Health Canada
Audience
General public
Identification number
RA-74379