Consumer product recall

Panasonic Canada recalls Panasonic Toughbooks CF-SX2 Series and CF-C2 Series

Starting date:
May 9, 2018
Posting date:
May 9, 2018
Type of communication:
Consumer Product Recall
Household Items
Source of recall:
Health Canada
Fire Hazard
General Public
Identification number:

Affected products

Panasonic Toughbooks CF-SX2 Series and CF-C2 Series

Product description

This recall involves the Panasonic Toughbooks from model series CF-SX2 and CF-C2. These rugged laptops, made to withstand multiple falls and weather conditions, were sold in silver.  The model number is located on the bottom left-hand corner of the monitor screen.

Hazard identified

The laptop battery may spontaneously ignite during charging or after the battery is fully charged, resulting in a fire hazard.

As of May 3, 2018 the company has received no reports of the battery igniting in Canada, and no reports of injuries.

Number sold

Approximately 300 CF-SX2 affected units and 1723 CF-C2 affected units were sold in Canada.

Time period sold

The affected products were sold in Canada from October 2012 to May 2017.

Place of origin

Manufactured in Japan and Taiwan.


Panasonic Canada Inc.

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What you should do

Consumers should immediately download the BIOS utility to their Toughbook CF-SX2 Series and CF-C2 Series from the  Panasonic Canada Website, to enable the ECO/High Temp laptop mode, which will reduce the risk of battery ignition. 

Panasonic Canada will be providing a Toughbook software update at the end of May 2018, which will diagnose and control the state of the battery to avoid battery ignition.  The Toughbook battery correction does not require battery replacements.

For more information, consumers may contact Panasonic Canada by telephone at 1-800-668-8386, from 9:00 a.m. to 5:00 p.m. EST, Monday through Friday, by email, online (Online case) or support (Support site).

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.