Consumer product recall

Otis and CemcoLift Private Residence Elevators recalled due to Entrapment Hazard

Starting date:
February 4, 2021
Posting date:
February 4, 2021
Type of communication:
Consumer Product Recall
Subcategory:
Household Items
Source of recall:
Health Canada
Issue:
Product Safety
Audience:
General Public
Identification number:
RA-74939

Last updated: 2021-02-04

Summary

  • Product: Otis and CemcoLift private residence elevators.
  • Issue: Children can become entrapped in the space between the exterior landing (hoistway) door and the interior elevator car door or gate.
  • What to do: Consumers should immediately disable or block children's access to the Otis or CemcoLift private residential elevators and contact Otis to arrange a free inspection by a technician.

Affected products

Otis and CemcoLift private residential elevators purchased between 1992 and 2012

Product description

This recall involves Otis private residence elevators purchased before 2012 and CemcoLift private residence elevators purchased from 1999 to 2012. The elevators are used in consumers' homes. 

Hazard identified

Children can become entrapped in the space between the exterior landing (hoistway) door and the interior elevator car door or gate, posing a risk of serious injuries or death when the elevator is called to another floor.

As of February 2, 2021, the company has received no reports of injuries in Canada. In the United States, the company has received 4 reports of injuries including crushed spine and abdomen, fractured hip, broken arm and feet, and bruising to the face and chest.

Number sold

The company reported that approximately 200 units of the affected product were sold in Canada.

Time period sold

The affected products were sold from 1999 to 2012.

Place of origin

Manufactured in the United States.

Companies

Distributor
Otis Canada Inc.
Mississauga
Ontario
CANADA
Manufacturer
Otis Elevator Company or Cemco, Inc.
Palm Beach Gardens
Florida
UNITED STATES

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What you should do

Consumers should immediately disable or block children's access to the Otis or CemcoLift private residential elevators and contact Otis to arrange a free inspection by a technician. If the hazard exists, Otis will manufacture and install a space guard at no cost to the consumer.

For more information, consumers may contact Otis by telephone toll-free at 1-800-233-6847 from 8:00 a.m. to 5:00 p.m. EST Monday to Friday, or online.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.