NZXT H1 Computer Cases recalled due to risk of fire hazard
- Starting date:
- February 12, 2021
- Posting date:
- February 12, 2021
- Type of communication:
- Consumer Product Recall
- Subcategory:
- Electronics
- Source of recall:
- Health Canada
- Issue:
- Product Safety
- Audience:
- General Public
- Identification number:
- RA-74997
Last updated:
2021-02-12
Summary
-
Product:
NZXT H1 computer cases. -
Issue:
Metal screws that attach the PCIe riser assembly to the chassis can cause a short in the printed circuit board and overheating, posing a fire hazard due to the circuit board’s design. -
What to do:
Consumers should immediately stop using the product and contact NZXT in order to receive a free repair kit.
Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and NZXT, Inc.
Affected products
NZXT H1 computer cases
Product description
This recall involves NZXT H1 computer cases. The recalled NZXT computer cases come in either white or black and were sold between March 2020 to February 2021.
| Product | Model Number | Serial Number |
|---|---|---|
| NZXT H1 Computer Case | CA-H16WR-W1 |
1200233400001 to 1203962204202, 00648999610844189725 to 00648999610844206361, and 0120AC00100001 to 01211C01900285 |
| CA-H16WR-B1 |
Hazard identified
Metal screws that attach the PCIe riser assembly to the chassis can cause a short in the printed circuit board and overheating, posing a fire hazard due to the circuit board’s design.
As of February 11, 2021, the company has received no reports of incidents or injuries in Canada. In the United States, the company has received 6 reports of overheating, and no reports of injuries.
Number sold
The company reported that 1,312 units of the affected product were sold in Canada and approximately 32,000 were sold in the United States.
Time period sold
The affected products were sold from March 2020 to February 2021.
Place of origin
Manufactured in China
Companies
- Distributor
-
NZXT, Inc.
City of Industry
California
UNITED STATES
- Manufacturer
-
Dongguan Kaisheng Electronic Co., Ltd.
Dongwan City
CHINA
Images (select thumbnail to enlarge - opens in a new window)
What you should do
Consumers should immediately stop using the recalled computer cases and contact NZXT in order receive a free repair kit.
For more information, consumers may contact NZXT Inc. toll free at 1-888-965-5520, Monday to Friday from 8 a.m. to 6 p.m. PST, by email: h1support@nzxt.com, or visit the company's website.
Consumers may view the release by the US CPSC on the Commission's website.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.