Consumer product recall

Norwex Ceramic Knives Recalled due to Laceration Hazard

Last updated

Summary

Product
Norwex Ceramic Knives
Issue
Consumer products
What to do

Immediately stop using the recalled knives and contact Norwex for a free replacement product of equal or greater value as offered.

Affected products

This recall involves the Norwex Ceramic Knife with a ceramic blade and a bamboo wood handle. The affected knives have a blade length of 10.5 cm and handle length of 10.1 cm, for an overall length of 20.6 cm.

Issue

The handle of the affected knives can break during use and pose a laceration hazard to the consumer’s hands or fingers.

As of April 11, 2022, the company has received 91 reports of handle breakage in Canada, and no reports of injuries. In the United States, the company has received 67 reports of handle breakage and no reports of injuries.

What you should do

Consumers should immediately stop using the recalled knives and contact Norwex for instructions describing the process to return the product for a product of equal or greater value.

For more information, consumers can contact Norwex by telephone toll-free at 1-877-766-7939 or by email at cndnorwexservice@norwex.com.

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Norwex Canada Inc.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.

Additional information

Background

Number Sold

The company reported that 2,459 units of the affected product were sold in Canada and 7,324 were sold in the United States.

Time Period Sold

The affected products were sold from January 2022 to February 2022.

Place of Origin

Manufactured in China

Details
Original published date: 2022-04-21
Alert / recall type
Consumer product recall
Category
Consumer product - Household items - Kitchenware and tableware
Companies

Distributor

Norwex Canada Inc.

Dauphin, Manitoba

CANADA

Importer

Drive Marketing

Sandy, Utah

UNITED STATES

Manufacturer

Zhenjin Hardware Factory

Yangjiang City, Guangdong Province

CHINA

Published by
Health Canada
Audience
General public
Identification number
RA-64085