Health product recall

NAVICARE NURSE CALL (SOFTWARE)

Brand(s)
Last updated

Summary

Product
NAVICARE NURSE CALL (SOFTWARE)
Issue
Medical devices » Software defect
What to do

Contact the manufacturer if you require additional information.

Affected products

Affected Products

Lot or serial number

Model or catalog number

NAVICARE NURSE CALL (SOFTWARE)

Not applicable

Not applicable.

Issue

Hillrom service team has identified that during an audio station's rebooting sequence, which may occur during a system upgrade/planned service event, or with an emergency power outage, where back up power is not functioning, the audio station may potentially experience an unrecoverable lost Psoc system alert which stops the audio functionality and indicates a functional error on the user interface. Error state indications display on caregiver interfaces, however in this state there is no call annunciation for the impacted location, which includes normal calls and bed exit calls and code calls.

Recall start date: 2021-10-27

Additional information

Details
Original published date: 2021-11-26
Alert / recall type
Health product recall
Category
Health product » Medical device
Companies

HILL-ROM, INC

1225 CRESCENT GREEN DRIVE, SUITE 300,

NC, UNITED STATES

27518-8119

Published by
Health Canada
Audience
General public
Health professionals
Hospitals
Recall class
Type II
Identification number
RA-63649