Health product recall

Navicare Nurse Call

Brand(s)
Last updated

Summary

Product
Navicare Nurse Call
Issue
Medical devices - Performance issue
What to do

Contact the manufacturer if you require additional information. 

Audience
Healthcare

Affected products

Affected products

Lot or serial number

Model or catalogue number

Navicare Nurse Call

Versions 3.9.100 - 3.9.300

ILQ

Issue

With certain wireless integrations, an issue has been identified when using push button call components, normal calls, staff assist, and code calls will be moved from an active state (toning and displaying on the incoming calls list) to an inactive state (no longer toning and displaying on the call history list) on the nurse call system when a call is answered at a 3rd party wireless phone with no confirmation of the audio communication between patient and caregiver, only that the caregiver answered the call.  This does not impact the initial call placement in any way and does not prevent any subsequent call from functioning properly.  the requirement for the audio communication is driven by the ul 1069 standard, the regulation for hospital communication and signaling equipment. The intent is to ensure the specific patient request is communicated, as a 'routine' call may be used for multiple non urgent requests.

Recall start date: May 27, 2022

Additional information

Details
Original published date: 2022-06-10
Alert / recall type
Health product recall
Category
Health product - Medical device
Companies

Hill-Rom, Inc.

1225 Crescent Green Drive, Cary, North Carolina, United States, 27518-8119

Published by
Health Canada
Audience
Healthcare
Recall class
Type II
Identification number
RA-64246