Consumer product recall

Micro-USB Charging Cables Packaged with Happy Plugs Bluetooth Wireless II Headphones recalled due to burn hazard

Starting date:
August 27, 2019
Posting date:
August 27, 2019
Type of communication:
Consumer Product Recall
Source of recall:
Health Canada
Burn Hazard
General Public
Identification number:

Last updated: 2019-08-27


  • Product:
    Certain Micro-USB Charging Cables Packaged with Happy Plugs Bluetooth Wireless II Headphones.
  • Issue:
    Affected charging cables may cause headphones to overheat, posing a burn hazard.
  • What to do:
    Immediately stop using any affected charging cables and return to the place of purchase for a replacement.

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Happy Plugs Inc.

Affected products

Certain Micro-USB Charging Cables Packaged with Happy Plugs Bluetooth Wireless II Headphones

Product description

The recall involves certain black micro-USB charging cables with a micro-USB on one end and a USB end on the other, packaged with the following Happy Plugs Bluetooth Wireless II Headphones:

Recalled products:
Headphone Colour Item # UPC
Black Gold 7620 811613031059
Black 7621 811613031066
White 7622 811613031073
Pink Gold 7623 811613031080
Matte Gold 7624 811613031097
Space Grey 7625 811613031103
White Marble 7626 811613031110
Botanica Erotica 7627 811613031127
Pink Marble 7629 811613032056

Attached to the headphones that accompanied the micro-USB charging cord, was a label marked with a serial number. The affected lot of micro-USB charging cords are associated with headphones with the first 5 digits of the serial number being 60764xxxxxxxxx or 60776xxxxxxxxx.

Hazard identified

The affected charging cables will never successfully charge the headphones and instead the charging cable may cause the headphones to overheat, posing a burn hazard.

As of June 14, 2019, the company has received 2 reports of headphones failing to charge and 1 report of a burn in Canada.  In the United States, the company has received 1 report from a retailer of headphones failing to charge and the charging cables causing the headphones to overheat. No reports of injuries.

Number sold

Approximately 2,533 units of the affected product were sold in Canada and approximately 6,900 were sold in the United States.

Time period sold

The affected products were sold from January 2019 to April 2019.

Place of origin

Manufactured in China.



Happy Plugs Inc

New York

New York


Images (select thumbnail to enlarge - opens in a new window)

What you should do

Consumers should immediately stop using any charging cable that did not work or that they have not yet used and that was purchased during the time frame identified above and return it to the place of purchase for a replacement micro-USB charging cable. If the headphones were purchased online, consumers can email the company to make arrangements for a no cost exchange.  Any charging cables that have previously charged the headphones successfully are not affected.

Consumers may view the release by the US CPSC on the Commission's website.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.