Consumer product recall

Medline Canada, Corp. recalls certain lots of Remedy Phytoplex Nourishing Skin Cream

Starting date:
February 18, 2019
Posting date:
February 18, 2019
Type of communication:
Consumer Product Recall
Source of recall:
Health Canada
Product Safety
General Public
Identification number:

Remedy Phytoplex Nourishing Skin Cream products with same Product Code and a different lot number were previously recalled on June 1, 2018.

Affected products

Remedy Phytoplex Nourishing Skin Cream

Product description

This recall involves certain lots of Remedy Phytoplex Nourishing Skin Cream in 16 oz pump bottles as outlined in the table below. The affected products are found in white packaging and the lot numbers can be found at the bottom of the bottle.

The following product lot numbers are included in this recall:
Product Name Size Product Code Lot Numbers
Remedy Phytoplex Nourishing Skin Cream 16 oz MSC092416 M13678/8153-2


Hazard identified

The affected products are being recalled due to the presence of certain species of mould, Penicillium chrysogenum and Penicillium flavigenum. The affected products are not likely to cause an adverse health consequence in healthy individuals, however, may pose a risk to people with weakened immune systems.

As of February 1, 2019, the company has received no reports of incidents or infections in Canada.

Number sold

An unknown number of the affected products with the above lot numbers were sold in Canada. Approximately 5,280 units of this product, including the affected lots, were sold in Canada.

Time period sold

The affected products were sold from July 2018 to January 2019.

Place of origin

Manufactured in the United States



Medline Industries, Inc.




Medline Canada, Corp.




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What you should do

Consumers should immediately stop using the recalled products and return the product to Medline Canada.

For additional information, consumers may contact Medline Canada by email or by telephone toll-free at 1-800-396-6996 Monday through Friday between 8 a.m. to 5 p.m. EST.

Please note that, in addition to the requirements of the Cosmetic Regulations, the Food and Drugs Act (FDA) prohibits the sale of cosmetics that are either made with hazardous substances, or under unsanitary conditions, to users in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.