Consumer product recall

Matrix T1 and T3 Treadmills recalled due to fire hazard

Last updated


Matrix T1xe (TM522), Matrix T3x (TM509), and T3x (TM523) Treadmills
Consumer products - Fire hazard
What to do

Immediately stop using and unplug the units and contact Johnson to schedule a service call.

Affected products

The treadmills that are the subject of this recall have a straight power cord, 20 Amp/110V power socket, and no power cord bracket. The serial number is located on the “connecting bar” at the bottom of the machine near the power socket. Refer to product images for the serial number format. 

Affected Models

Model name

Affected frame serial numbers

T3x - Frame Production Code – TM509

TM5090901XXXXX – TM5091301XXXXX

T1xe - Frame Production Code – TM522

TM5221105XXXXX – TM5221801XXXXX

T3x - Frame Production Code – TM523

TM5231006XXXXX – TM5231801XXXXX


The connection between the power cord and socket can be loosened, posing a fire hazard.

As of January 27, 2022 the company has received one reported incident in Canada, and no reports of injuries. In the United States, the company has received 58 reports of incidents and no reports of injuries.

What you should do

Consumers should stop using and unplug the units and contact Johnson Health Tech North America to schedule a service technician to visit the consumer’s home to install a power cord keeper on the treadmill.

Consumers can contact the company by telephone at 1-866-218-3674 from 8 a.m. to 5 p.m. CT Monday through Friday.

This is a joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Johnson Health Tech North America. Consumers may view the release by the US CPSC on the Commission’s website.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.

Additional information


Number Sold

The company reported that 17 units of the affected product were sold in Canada and 19, 944 were sold in the United States.

Time Period Sold

The affected products were sold in Canada from November, 2011 to September, 2017.

Place of Origin

Manufactured in China/Taiwan

Original published date:
Alert / recall type
Consumer product recall
Consumer products - Sports and fitness


Johnson Health Tech North America

Cottage Grove, Wisconsin

United States


Johnson Industries Co., Ltd

Shanghai, China

Johnson Health Tech Co. Ltd.

Taichung City 428, Taiwan (R.O.C.)

Published by
Health Canada
General public
Identification number

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