Consumer product recall

Jetson Nova and Star 3-Wheel Scooters recalled due to fall hazard

Last updated


Jetson Electric Bikes - Nova and Star 3-Wheel Scooters
Consumer products - Fall hazard
What to do

Immediately stop using the recalled scooter and contact Jetson Bikes for a repair.

Affected products

This recall involves Jetson Nova and Star 3-Wheel Scooters sold at Costco Canada and other retailers. The affected models and serial numbers are below. You can find your product’s 16 or 17-character serial number on a white sticker adhered to the underside of the scooter deck. It begins with a "61."


Serial Numbers Affected

Blue Nova (JNOVA-BLU)

61302BLU072200001 - 61302BLU072203800

Green Nova (JNOVA-GRN)

61302GRN082200001 - 61425GRN112200900

Purple Nova (JNOVA-PUR)

61302PUR072200001 - 61302PUR072203790

Red Nova (JNOVA-RED)

61302RED072200001 - 61302RED072203800


61363BLU072221121 - 61363BLU072213468


Jetson has determined that one of the front wheels on the Jetson Nova and Star can detach due to the loosening of a bolt that secures the wheel, creating a fall hazard.

As of March 23, 2023, Jetson has received multiple incidents of detached wheels, one resulting in a fall causing a minor injury.

What you should do

Consumers should immediately discontinue use of the item and do not use the scooter until a repair has been made to your item. You may contact Jetson Electric Bikes to request a free repair to eliminate the wheel detachment issue. The repair kit consists of necessary hardware and instructions to perform the repair.

For more information, consumers can contact Jetson by telephone at 1-800-635-4815 from 10am – 6pm EST, Monday through Saturday, by email at or visit the company website

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.

Additional information


Number Sold

The company reported that 10,528 units of the affected product were sold in Canada.

Time Period Sold

The affected products were sold from October 2022 to February 2023.

Place of Origin

Manufactured in China

Original published date:
Alert / recall type
Consumer product recall
Consumer products - Toys and games


Costco Canada

Ottawa, ON



Jetson Bikes

Brooklyn, New York

Unites States

Published by
Health Canada
General public
Identification number

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