Jetson Nova and Star 3-Wheel Scooters recalled due to fall hazard
Summary
Immediately stop using the recalled scooter and contact Jetson Bikes for a repair.
Affected products
This recall involves Jetson Nova and Star 3-Wheel Scooters sold at Costco Canada and other retailers. The affected models and serial numbers are below. You can find your product’s 16 or 17-character serial number on a white sticker adhered to the underside of the scooter deck. It begins with a "61."
Model |
Serial Numbers Affected |
|---|---|
Blue Nova (JNOVA-BLU) |
61302BLU072200001 - 61302BLU072203800 |
Green Nova (JNOVA-GRN) |
61302GRN082200001 - 61425GRN112200900 |
Purple Nova (JNOVA-PUR) |
61302PUR072200001 - 61302PUR072203790 |
Red Nova (JNOVA-RED) |
61302RED072200001 - 61302RED072203800 |
Blue Star (JSTAR-CAN-BLU) |
61363BLU072221121 - 61363BLU072213468 |
Issue
Jetson has determined that one of the front wheels on the Jetson Nova and Star can detach due to the loosening of a bolt that secures the wheel, creating a fall hazard.
As of March 23, 2023, Jetson has received multiple incidents of detached wheels, one resulting in a fall causing a minor injury.
What you should do
Consumers should immediately discontinue use of the item and do not use the scooter until a repair has been made to your item. You may contact Jetson Electric Bikes to request a free repair to eliminate the wheel detachment issue. The repair kit consists of necessary hardware and instructions to perform the repair.
For more information, consumers can contact Jetson by telephone at 1-800-635-4815 from 10am – 6pm EST, Monday through Saturday, by email at help@ridejetson.com or visit the company website.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
Additional information
Background
Number Sold
The company reported that 10,528 units of the affected product were sold in Canada.
Time Period Sold
The affected products were sold from October 2022 to February 2023.
Place of Origin
Manufactured in China
Details
Importer
Costco Canada
Ottawa, ON
Canada
Manufacturer
Jetson Bikes
Brooklyn, New York
Unites States
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