Ionic smartwatch recalled due to burn hazard
Summary
Immediately stop using the recalled Ionic smartwatch and contact Fitbit LLC for a refund.
Affected products
This recall involves the Ionic fitness-orientated smartwatch. It is equipped with a lithium-ion battery with an approximately four-day battery life. The Ionic has a 1.4-inch (3.6 cm) colour LCD display and is available with multiple polyurethane band sizes to accommodate varying consumer wrist sizes.
Model |
Description |
UPC |
|---|---|---|
FB503CPBU-CANFB503CPBU-CAN |
Ionic, Slate Blue/Burnt Orange |
816137026512 |
FB503GYBK-CAN |
Ionic, Charcoal/Smoke Gray |
816137026505 |
FB503WTGY-CAN |
Ionic, Blue-Grey/White |
816137026482 |
FB503WTNV |
Ionic Adidas Edition, Ink Blue and Ice Gray/Silver Gray |
816137027960 |
Issue
The battery in the Ionic smartwatch can overheat, posing a burn hazard to the user.
As of February 15, 2022, the company has received no reports of incidents or injuries in Canada or Mexico. In the United States, the company has received at least 115 reports of the battery overheating.
What you should do
Consumers should immediately stop using the recalled Ionic smartwatch and contact Fitbit LLC for a refund.
For more information, consumers can contact Fitbit LLC by telephone at 1-888-925-1764 (toll free) or 213-328-5250 (toll) or online at www.help.fitbit.com/ionic, or www.fitbit.com and click on “Product Help” at the bottom of the page for more information or www.fitbitionic.expertinquiry.com.
Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC), PROFECO and Fitbit LLC.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
Additional information
Background
Number Sold
The company reported that approximately 70,561 units of the affected product were sold in Canada, approximately 1 million were sold in the United States and approximately 5,073 were sold in Mexico.
Time Period Sold
The affected products were sold from August 2017 to August 2020.
Place of Origin
Manufactured in Taiwan and China
Details
Distributor
- Fitbit LLC
San Francisco
California
USA
Manufacturer
- Pegatron Corporation (Assembly)
Taipei City
Taiwan
- Tianjin Lishen Battery Joint-Stock Co., Ltd. (“Lishen”) (Battery)
Tianjen
China
- Amperex Technology Limited (“ATL”) (Battery)
Dongguan City
Guangdong Province
China