Consumer product recall

Ionic smartwatch recalled due to burn hazard

Last updated


Ionic smartwatch
Consumer products - Burn hazard
What to do

Immediately stop using the recalled Ionic smartwatch and contact Fitbit LLC for a refund.

Affected products

This recall involves the Ionic fitness-orientated smartwatch. It is equipped with a lithium-ion battery with an approximately four-day battery life. The Ionic has a 1.4-inch (3.6 cm) colour LCD display and is available with multiple polyurethane band sizes to accommodate varying consumer wrist sizes.

The following products are included in the recall
Model Description UPC
FB503CPBU-CANFB503CPBU-CAN Ionic, Slate Blue/Burnt Orange 816137026512
FB503GYBK-CAN Ionic, Charcoal/Smoke Gray 816137026505
FB503WTGY-CAN Ionic, Blue-Grey/White 816137026482
FB503WTNV Ionic Adidas Edition, Ink Blue and Ice Gray/Silver Gray 816137027960


The battery in the Ionic smartwatch can overheat, posing a burn hazard to the user.

As of February 15, 2022, the company has received no reports of incidents or injuries in Canada or Mexico. In the United States, the company has received at least 115 reports of the battery overheating.

What you should do

Consumers should immediately stop using the recalled Ionic smartwatch and contact Fitbit LLC for a refund.

For more information, consumers can contact Fitbit LLC by telephone at 1-888-925-1764 (toll free) or 213-328-5250 (toll) or online at, or and click on “Product Help” at the bottom of the page for more information or

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC), PROFECO and Fitbit LLC.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.

Additional information


Number Sold

The company reported that approximately 70,561 units of the affected product were sold in Canada, approximately 1 million were sold in the United States and approximately 5,073 were sold in Mexico.

Time Period Sold

The affected products were sold from August 2017 to August 2020.

Place of Origin

Manufactured in Taiwan and China

Original published date:
Alert / recall type
Consumer product recall
Consumer products - Sports and fitness


  • Fitbit LLC

          San Francisco




  • Pegatron Corporation (Assembly)

        Taipei City


  • Tianjin Lishen Battery Joint-Stock Co., Ltd. (“Lishen”) (Battery)



  • Amperex Technology Limited (“ATL”) (Battery)

          Dongguan City

          Guangdong Province


Published by
Health Canada
General public
Identification number

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