Consumer product recall

Indigo Branded Papa Bear and Mama Bear Mugs Recalled due to Burn and Laceration Hazards

Last updated


Indigo Branded Papa Bear and Mama Bear Ceramic Mugs
Consumer products - Burn hazard
Consumer products - Laceration hazard
What to do

Immediately stop using the mugs and return the products to an Indigo store for a full refund.

Affected products

This recall involves Indigo branded Papa Bear and Mama Bear ceramic mugs.  Mugs have a white exterior with black print decal bearing “Papa Bear” or “Mama Bear” and ears on the rim.

The Batch Number is printed on the bottom of the mug.

The affected products can be identified as follows:

Product Name



Batch #

Papa Bear Mug

Papa Bear mug has a blue interior.


1220, 0621, 1021, 0920

Mama Bear Mug

Mama Bear mug has an aqua interior.


1220, 0621, 1021, 0920


Mugs may crack or break when filled with hot liquid, posing a burn and laceration hazards to users.

As of September 27, 2022, the company has received eight incident reports in Canada of the mug cracking while in use, and no reports of injuries. In the United States, the company has received no incident reports or injuries.

What you should do

Consumers should immediately stop using the recalled mugs and return them to an Indigo store for a full refund.

For more information, consumers can contact Indigo’s customer service by telephone toll-free at 1-833-463-4461 Monday-Friday from 8:00am-9:00pm ET, Saturday-Sunday from 10am-6pm ET, by email at or by visiting the website Indigo Recalls

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Indigo Inc.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.

Additional information


Number Sold

The company reported that 7,326 units of the affected Papa Bear mug were sold, and 8,867 units of the affected Mama Bear mug were sold in Canada. 99 units of the affected Papa Bear mug and 152 units of the affected Mama Bear mug were sold in the United States.

Time Period Sold

The affected products were sold from Dec. 2020 to May 2022.

Place of Origin

Manufactured in China.

Original published date:
Alert / recall type
Consumer product recall
Consumer products - Household items


Indigo Books & Music Inc.





Guangdong Totye Ceramics

Industrial Xinhe Ind. Zone Houlong Fengtang

Chaozhou, Guangdong


Published by
Health Canada
General public
Identification number

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