Indigo Branded Papa Bear and Mama Bear Mugs Recalled due to Burn and Laceration Hazards
Summary
Immediately stop using the mugs and return the products to an Indigo store for a full refund.
Affected products
This recall involves Indigo branded Papa Bear and Mama Bear ceramic mugs. Mugs have a white exterior with black print decal bearing “Papa Bear” or “Mama Bear” and ears on the rim.
The Batch Number is printed on the bottom of the mug.
| Product Name | Description | UPC # | Batch # |
|---|---|---|---|
| Papa Bear Mug | Papa Bear mug has a blue interior. | 882709402770 | 1220, 0621, 1021, 0920 |
| Mama Bear Mug | Mama Bear mug has an aqua interior. | 882709402763 | 1220, 0621, 1021, 0920 |
Issue
Mugs may crack or break when filled with hot liquid, posing a burn and laceration hazards to users.
As of September 27, 2022, the company has received eight incident reports in Canada of the mug cracking while in use, and no reports of injuries. In the United States, the company has received no incident reports or injuries.
What you should do
For more information, consumers can contact Indigo’s customer service by telephone toll-free at 1-833-463-4461 Monday-Friday from 8:00am-9:00pm ET, Saturday-Sunday from 10am-6pm ET, by email at service@indigo.ca or by visiting the website Indigo Recalls
Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Indigo Inc.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
Additional information
Background
Number Sold
The company reported that 7,326 units of the affected Papa Bear mug were sold, and 8,867 units of the affected Mama Bear mug were sold in Canada. 99 units of the affected Papa Bear mug and 152 units of the affected Mama Bear mug were sold in the United States.
Time Period Sold
The affected products were sold from Dec. 2020 to May 2022.
Place of Origin
Manufactured in China.
Details
Importer
Indigo Books & Music Inc.
Toronto
Ontario
CANADA
Manufacturer
Guangdong Totye Ceramics
Industrial Xinhe Ind. Zone Houlong Fengtang
Chaozhou, Guangdong
CHINA
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