Consumer product recall

Indigo branded "If I wasn't the best Dad/Grandpa " mugs recalled due to burn and laceration hazard

Starting date:
October 7, 2019
Posting date:
October 7, 2019
Type of communication:
Consumer Product Recall
Subcategory:
Household Items
Source of recall:
Health Canada
Issue:
Laceration Hazard, Burn Hazard
Audience:
General Public
Identification number:
RA-71177

Last updated: 2019-10-07

Summary

  • Product:
    Indigo branded "If I wasn't the best Dad/Grandpa" mugs.
  • Issue:
    Mugs may crack or break when filled with hot liquid, posing a burn or laceration hazard.
  • What to do:
    Immediately stop using the mug and return it to an Indigo store for a full refund.

Affected products

Indigo branded "If I wasn't the best Dad/Grandpa" mugs

Product description

This recall involves Indigo branded "If I wasn't the best Dad/Grandpa" mugs.

The "If I wasn't the best Dad" ceramic mug is white with black inscription "If I wasn't the best Dad why would I have this mug?", has blue glaze on the interior and is further identified by the UPC 882709384526.

The "If I wasn't the best Grandpa" ceramic mug is white with black inscription "If I wasn't the best Dad why would I have this mug?", has red glaze on the interior and is further identified by the UPC 882709384533.

Hazard identified

The mugs may crack or break when filled with hot liquid, posing a burn or laceration hazard to consumers.

As of October 6, 2019, the company has received 2 reports of the "If I wasn't the best dad" mug breaking and the company has received 3 reports of the "If I wasn't the best Grandpa" mug cracking or breaking, in Canada. No injuries have been reported.

Number sold

Approximately 8313 units of the "If I wasn't the best Dad" mug and 7590 units of the "If I wasn't the best Grandpa" mug were sold in Canada.

Time period sold

The affected products were sold from April 2018 to August 2019.

Place of origin

Manufactured in China.

Companies

Importer

Indigo Books & Music Inc.

Toronto

Ontario

CANADA

Manufacturer

Dongguan Kennex Ceramic Ltd.

Tang Xia,Dongguan

CHINA

Images (select thumbnail to enlarge - opens in a new window)

What you should do

Consumers should immediately stop using the mugs and return them to an Indigo store for a full refund.

For more information, consumers may contact the company's customer service by telephone toll-free at 1-833-463-4461 between 9:00 a.m. and 12:00 a.m. EST, by email, or they may visit the Indigo website.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.