Consumer product recall

Hisense Brand Bottom Freezer, French Door Refrigerators Recalled Due to Impact Hazard

Last updated

Summary

Product
26.6 cubic-foot Hisense brand Bottom Freezer, French Door Refrigerators in Stainless Steel
Issue
Consumer products - Impact hazard
What to do

Contact Hisense Canada to schedule refrigerator door hinge replacement.

Affected products

This recall involves Hisense brand, 26.6 cubic-foot capacity French Door refrigerators in stainless steel with an ice-maker, internal water dispenser, and bottom freezer. The refrigerators have a label on the interior, above the water dispenser, that shows the model number and serial number of the unit. The recalled refrigerators will have Model Number “RF26N6AFE” and a Serial Number beginning with either 1B0740Z0041JBDEMD, 1B0740Z0041JBDFTU or 1B0740Z0041JBDFTV, followed by six digits.

Issue

In some products, a refrigerator door hinge may break, posing a potential impact hazard.

As of May 24, 2022, the company has received no reports of refrigerator door hinge breakages in Canada, and no reports of injuries. In the Unites States, the company has received 139 reports of refrigerator door hinge loosening or becoming detached, including five reports of injuries.

What you should do

Consumers should contact Hisense Canada to schedule an appointment with a service technician to replace the refrigerator door hinges.

For more information, consumers can contact Hisense Canada by telephone at 1-855-344-7367, Monday to Friday from 8:00 am to 8:00 pm ET, Saturday and Sunday from 9:00 am to 6:00 pm ET, or by email at canadasupport@hisense.com or visit the company website: https://www.hisense-canada.com/en/support/service-request/ to schedule a service appointment.

Joint recall with Health Canada, the United States Consumer Product Safety Commission (https://www.cpsc.gov/recalls/2022/hisense-usa-recalls-bottom-freezer-french-door-refrigerators-due-to-impact-injury-hazard-sold-exclusively-at-lowes) and Hisense Canada.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.

Additional information

Background

Number Sold

The company reported that 78 units of the affected product were sold in Canada

and 55,200 units were sold in the United States.

Time Period Sold

The affected products were sold from November 2020 to August 2021.

Place of Origin

Manufactured in China

Details
Original published date: 2022-06-09
Alert / recall type
Consumer product recall
Category
Consumer product - Appliances
Companies

Distributor

Hisense Canada

Mississauga, Ontario

CANADA

Importer

Hisense Canada

Mississauga, Ontario

CANADA

Manufacturer

Hisense Rongsheng (Guangdong) Refrigerator Co., Ltd.

Shunde District, Foshan City

Guangdong Province

CHINA

Published by
Health Canada
Audience
General public
Identification number
RA-64218