Consumer product recall

Hewlett-Packard recalls Notebook Computer AC Power Cords

Starting date:
August 26, 2014
Posting date:
August 26, 2014
Type of communication:
Consumer Product Recall
Tools and Electrical Products
Source of recall:
Health Canada
Fire Hazard
General Public
Identification number:

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Hewlett-Packard

Affected products

Hewlett-Packard and Compaq notebook computer AC power cords

Product description

This recall involves Hewlett-Packard and Compaq notebook computer AC power cords.  The power cords were distributed with HP and Compaq notebook and mini notebook computers and with AC adapter-powered accessories such as docking stations. The power cords are black in colour and have a “LS-15” molded mark on the adapter end of the power cord.

Hazard identified

The AC power cord can overheat, posing a potential fire and burn hazard.

Hewlett-Packard has received 29 reports of power cords overheating and melting or charring resulting in two claims of minor burn and 13 claims of minor property damage in the United States.  HP has received one confirmed report and one unconfirmed report of power cord overheating and melting or charring from Canada, with the confirmed report including a claim of minor property damage.

Health Canada has not received any reports of consumer incidents or injuries related to the use of these power cords.

Number sold

Approximately 446,700 HP and Compaq notebooks, mini notebooks and AC powered accessories such as docking stations were sold in Canada with an affected AC power cord.  5,577,000 affected AC power cords were sold with HP and Compaq notebook and mini notebook and AC powered accessories in the United States.  The products were sold at computer and electronic stores, authorized dealers and online at

Time period sold

The recalled power cords were delivered with HP and Compaq notebooks, mini notebooks and AC accessories sold from September 2010 through June 2012 in Canada and the United States.

Place of origin

Manufactured in China.



Hewlett-Packard Company




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What you should do

Customers should immediately stop using the recalled power cords and contact Hewlett-Packard for a free replacement.

For more information, consumers can contact Hewlett-Packard toll-free at 1-877-219-6676 from 8:00 a.m. to 5:00 p.m. MT Monday-Friday or  at HP's website and select “Recalls” at the bottom of the page.

Consumers may view the release by the US CPSC on the Commission's website.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.