Consumer product recall

GLW Battery Packs used in Hovertax 2.0 Self-Balancing Scooters/Hoverboards recalled due to fire hazard

Last updated

Summary

Product
GLW Battery Packs used in Hovertax 2.0 Self-Balancing Scooters/Hoverboards
Issue
Consumer products
What to do

Consumers should immediately stop using the recalled self-balancing scooters/hoverboards and contact Razor for instructions on how to obtain a free replacement battery pack.  

Affected products

This recall involves the removable GLW battery packs installed in UL-Listed Hovertrax 2.0 brand self-balancing scooters/hoverboards manufactured between September 2016 and August 2017. GLW’s battery packs were certified as compliant with ANSI/UL Standard 2271 by UL. 

Hovertrax hoverboards have two wheels at either end of articulated dual platforms and are powered by GLW battery packs. The battery packs have the name GLW written in large letters and “Made by Gallopwire Enterprise Co. Ltd.” on the packs themselves. The battery packs have serial numbers beginning with GLW, which is printed on a white sticker on the top of the battery pack, below the bar code. Hovertrax 2.0 is printed on the front of the hoverboard.

The hoverboards were sold in black, black monochrome, blue, green, red, red monochrome, white, rose gold, camouflage, ocean blue, purple colours, and three multicolour patterns called Spectrum, Galaxy and Carbon.

Issue

The lithium-ion GLW battery packs in the self-balancing scooters/hoverboards can overheat, posing a risk of the products smoking, catching fire and/or exploding.

As of November 18, 2021, the company has received no reports of incidents or injuries in Canada.

What you should do

Consumers should immediately stop using the recalled self-balancing scooters/hoverboards and contact Razor for instructions on how to obtain a prepaid shipping carton to send the GLW battery pack back to Razor, and to receive a free replacement battery pack.  Note: Due to the extraordinary circumstances surrounding COVID-19, there may be some delays receiving the replacement battery packs. 

Consumers can contact Razor USA LLC toll-free at 1-866-467-2967 from 8 a.m. to 5 p.m. PT Monday through Friday, or online at company's website.

For more information, consumers may contact Health Canada Consumer Product Safety at cps-spc@hc-sc.gc.ca

Health Canada would like to remind Canadians to report any health or safety incidents or concerns related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.

Additional information

Background

Number Sold

The company reported that 1,522 units of the affected product were sold in Canada.

Time Period Sold

The affected products were sold from September 2016 to December 2018.

Place of Origin

Manufactured in China

Details
Original published date:
Alert / recall type
Consumer product recall
Category
Consumer product » Electronics
Consumer product » Sports and fitness
Companies

Distributor  

Razor USA LLC

Cerritos

California

UNITED STATES

Manufacturer        

Gallopwire Enterprise Co. Ltd. (Kunshan)

Kushan

Jiangsu

CHINA

Published by
Health Canada
Audience
General public
Identification number
RA-63644