Expanded recall: Frigidaire© and Kenmore Elite© Freestanding Electric Ranges recalled due to fire and burn hazards
Brand(s)
Summary
Immediately contact Electrolux to, depending on the model, either obtain a free inspection and repair where possible, or an electronic gift card. Consumers whose ranges are not exhibiting any of the conditions this recall addresses may continue to use their range while awaiting repair.
Affected products
This expanded recall involves certain models of Frigidaire® and Kenmore Elite® freestanding electric ranges with a smooth top cooking surfaces, rotary knobs, and digital readouts.
Recalled products have model numbers beginning with the number and letter combinations, and serial numbers within the range set out in the table below. The model and serial number can be found by opening the drawer at the bottom of the range; the information plate which lists the numbers can be found on the right side of the frame (See Image 2). The recall has been reissued and expanded to make replacement moisture kits available to consumers that own certain affected ranges, and to provide an alternative remedy to those who own affected ranges for which the relevant replacement parts are no longer available due to the age of the product.
Base Model |
Serial Number Range |
Brand |
|---|---|---|
C970-68802 |
NF122xxxxx to NF806xxxxx |
Kenmore Elite |
C970-68803 |
NF122xxxxx to NF806xxxxx |
Kenmore Elite |
C970-68804 |
NF122xxxxx to NF806xxxxx |
Kenmore Elite |
C970-68808 |
NF122xxxxx to NF806xxxxx |
Kenmore Elite |
C970-68809 |
NF122xxxxx to NF806xxxxx |
Kenmore Elite |
C970-68830 |
NF122xxxxx to NF806xxxxx |
Kenmore Elite |
C970-68832 |
NF122xxxxx to NF806xxxxx |
Kenmore Elite |
C970-68833 |
NF122xxxxx to NF806xxxxx |
Kenmore Elite |
C970-69803 |
NF122xxxxx to NF806xxxxx |
Kenmore Elite |
C970-69804 |
NF122xxxxx to NF806xxxxx |
Kenmore Elite |
C970-69808 |
NF122xxxxx to NF806xxxxx |
Kenmore Elite |
C970-69809 |
NF122xxxxx to NF806xxxxx |
Kenmore Elite |
CGLEFM97DB |
VF122xxxxx to VF929xxxxx |
Frigidaire |
CGLEFM97DS |
VF122xxxxx to VF929xxxxx |
Frigidaire |
CGLEF396AS |
VF122xxxxx to VF929xxxxx |
Frigidaire |
CPLEF398AC |
VF122xxxxx to VF929xxxxx |
Frigidaire |
CPLEF398CC |
VF122xxxxx to VF929xxxxx |
Frigidaire |
CPLEF398DC |
VF122xxxxx to VF929xxxxx |
Frigidaire |
CPLEFM99EC |
VF122xxxxx to VF929xxxxx |
Frigidaire |
CPLEFMZ9GC |
VF122xxxxx to VF929xxxxx |
Frigidaire |
CPLEFZ98GC |
VF122xxxxx to VF929xxxxx |
Frigidaire |
PGLEF388CS |
VF122xxxxx to VF929xxxxx |
Frigidaire |
PGLEF388ES |
VF122xxxxx to VF929xxxxx |
Frigidaire |
Issue
Depending on the model, the surface heating elements can turn on spontaneously without being switched on, fail to turn off after being switched off and/or heat to different temperatures than those selected by unit controls. These situations pose fire and burn hazards to the users.
In Canada, since the original recall was announced in 2009, the company has received at least two reports in which affected ranges are alleged to have turned on without the corresponding controls being turned to the “on” position. No injuries were reported. In the United States, since the original recall was announced, Electrolux has received at least 212 reports of the ranges behaving erratically, including 14 reports of fires and eight reports of injuries involving burns to hands or arms, as well as smoke inhalation.
What you should do
Consumers should immediately contact Electrolux to, depending on the model, either obtain a free inspection and repair where possible, or an electronic gift card. Consumers whose ranges are not exhibiting any of the conditions this recall addresses (turning on spontaneously without being switched on, failing to turn off after being switched off and/or heating to different temperatures than selected) may continue to use their range while awaiting repair and/or new range should they choose to purchase one.
If their range is unrepairable, consumers will receive a $50 electronic gift card and reimbursement of up to $60 for the haul-away fee for their old range once they have submitted proof of purchase of a new range and the haul-away fee paid. Electrolux may, at its discretion, reimburse haul-away fees over $60 when consumers provide receipts or other documentation showing paid haul away fees. As discussed in the Use and Care Guide, consumers should always refrain from leaving items on the cooking surface of their ranges when unattended and/or not in use.
For more information, consumers can contact Electrolux toll-free by telephone at 888-845-9104, between 8:30 a.m. to 8:00 p.m. ET, Monday through Friday, by e-mail at potentiometerrecall@electrolux.com, or visit the company website.
Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Electrolux Group.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
Additional information
Background
Number Sold
The company reported that approximately 54,230 units of the affected products were sold in Canada, and approximately 203,000 were sold in the United States.
Time Period Sold
The affected products were manufactured from June 2001 to July 2009.
Place of Origin
Manufactured in Canada and United States
Details
Manufacturer
Electrolux Group
Mississauga, Ontario
CANADA
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