Consumer product recall

Epson Perfection Scanner AC Power Adapters recalled due to risk of fire hazard

Starting date:
March 2, 2020
Posting date:
March 2, 2020
Type of communication:
Consumer Product Recall
Source of recall:
Health Canada
Fire Hazard
General Public
Identification number:

Last updated: 2020-03-02


  • Product:
    Epson Perfection Scanner AC Power Adapters.
  • Issue:
    The affected power scanner adapters when plugged into the electrical outlet may overheat or catch fire.
  • What to do:
    Consumers should immediately stop using the power adapters and contact Epson to obtain a new power adapter.

Affected products

Various Epson Perfection Scanner AC Power Adapters

Product description

The recall involves Epson Perfection Scanner (V30/ V33/ V37/ V300/ V330/ V370) AC power adapter sold by Epson between 2010 and 2017 with universal product number: EADP-16CB B included with the Epson Perfection Scanner. The affected Series I power adapters have a circular indentation on the side of the plastic adapter enclosure.

Affected AC power adapters can be identified by the following part number "EADP-16CB B" and manufacturing date range (2010.01 to 2012.05), which can be found on the power adapter label.

Recalled products:
Model Model Number Universal Product Number Date Codes
Epson Perfection V300 Scanner B11B193081/083 (Canada only) EADP-16CB B 2010.01 to 2012.05
Epson Perfection V30 Scanner B11B193141
Epson Perfection V330 Scanner B11B200211
Epson Perfection V33 Scanner B11B200201
Epson Perfection V370 Scanner B11B207221
Epson Perfection V37 Scanner B11B207201


Hazard identified

In a small number of Epson Perfection scanner models V30/ V33/ V37/ V300/ V330/ V370, sold by Epson between 2010 and 2017, the supplied AC adapter may overheat and potentially cause fire or property damage..

As of February 28, 2020, the company has received one report in Canada, that the AC adapter overheated causing a fire. There were no reports of injuries in Canada.

Number sold

Approximately 25,000 units of the affected product were sold in Canada.

Time period sold

The affected products were sold from January 2010 to December 31, 2017.

Place of origin

Manufactured in China



Epson America Inc.

Long Beach



Images (select thumbnail to enlarge - opens in a new window)

What you should do

Consumers should immediately stop using the recalled units and contact Epson America Inc on how to receive a free replacement power adapter.

For more information, consumers may contact Epson America Inc. by telephone toll-free at 1-888-367-2656 from 7 a.m. to 5 p.m. PST Monday through Friday.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.