Emporia’s North America Smart Plugs recalled due to electric shock hazard
Summary
Immediately stop using the recalled product and contact Emporia to receive a full refund or a free replacement smart plug.
Affected products
This recall involves Emporia’s North America Smart Plugs. The smart plugs have a white finish exterior with “emporia” printed on the front. The plugs allow consumers to monitor the energy use and control most home appliances with the Emporia App, including fans, lamps, humidifiers, and other electronics from a smartphone. They measure approximately 8.9 cm wide, 3.8 cm high, and 2.5 cm deep. The smart plugs were sold individually or in multi-packs.
Issue
The recalled smart plugs are not adequately grounded and can pose an electric shock to the user.
As of September 18, 2023, the company has not received any reports of incidents or injuries in Canada.
What you should do
Consumers should immediately stop using the recalled smart plugs and contact Emporia to receive a full refund or a free replacement smart plug. Emporia will remotely disable the smart plug and consumers should discard the smart plug. The smart plug must be connected to the internet for remote disabling process to be effective. Consumers unable to connect to the internet to allow the remote disabling process can ship the item back to Emporia at no cost. Once the smart plug is disabled or returned to Emporia, a free replacement smart plug or a full refund will be issued.
For more information, consumers can contact Emporia by toll-free at 844-367-6742 from 9 a.m. to 5 p.m. CT Monday through Friday, by email at support@emporiaenergy.com or online at www.emporiaenergy.com/recall or www.emporiaenergy.com and click on “Product Recall” at the bottom of the page for more information.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
Additional information
Background
Number Sold
The company reported that 2,239 units of the affected products were sold in Canada.
Time Period Sold
The affected products were sold from July 2022 to August 2023.
Place of Origin
Manufactured in China
Details
Manufacturer
Shenzhen Core Tech Company Limited
Shenzhen City, Guangdong Province
China
Distributor
Dream Team Americas
Orangeville, ON
Canada
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