EMAG® Instrument
Brand(s)
Summary
Contact the importer.
Affected products
Affected products |
Lot or serial number |
Model or catalogue number |
|---|---|---|
EMAG® Instrument |
IM03426 |
418591 |
EMAG® Instrument |
IM03274 |
418591 |
Issue
bioMérieux received complaints from the field related to EMAG® system Reference 418591 Error 10003 Heater timeout issues. The risk associated with the referenced issue is a potential delayed result / no result (loss of sample). Initial investigation of the issue identified the error started to occur on the field after firmware SP4 Patch 2 was installed. The investigation is ongoing to identify the root cause of the 10003-error heater timeout issue.
Additional information
Details
Biomerieux Sa
376, Chemin De L'Orme, Marcy-L'Etoile, France, 69280
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