dormakaba USA Inc. recalls Stanley Commercial Hardware Locksets
- Starting date:
- December 12, 2018
- Posting date:
- December 12, 2018
- Type of communication:
- Consumer Product Recall
- Household Items
- Source of recall:
- Health Canada
- Product Safety
- General Public
- Identification number:
Joint recall with Health Canada, the United States Consumer Product Safety Commission, PROFECO and dormakaba USA, Inc.
Stanley Commercial Hardware's grade 1 mortise lever lock QMS/QME 100 Series
This recall involves Stanley Commercial Hardware's grade 1 mortise lever lock QMS/QME 100 Series. The affected locksets have: Bright Brass, Satin Brass, Oil Rubbed Bronze, Satin Nickel, Bright Chrome or Satin Chrome finish.
The locksets were sold in 15 different "functions" or models that can be identified by the three digit number following the QMS/QME series (Image 3). The affected date codes are located on the lower portion of the mortise lock case (Image 4).
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The lockset can fail to open, posing an entrapment hazard and inability to vacate a location in an emergency.
As of December 6, 2018, the company has received no reports of incidences in Canada. In the United States, the company has received 8 reports of lockset latch failure. No injuries have been reported.
Approximately 830 units of the affected products were sold in Canada, approximately 13,500 were sold in the United States, and approximately 215 were sold in Mexico.
Time period sold
The affected products were sold from December 2013 to June 2018.
Place of origin
Manufactured in Taiwan.
dormakaba USA Inc.
What you should do
Consumers should immediately stop using the recalled locksets and contact dormakaba USA Inc. for instructions on receiving a free replacement lockset.
For more information, consumers may contact dormakaba USA Inc. by telephone at 1-855-885-1296 Monday through Friday between 8:00 a.m. and 5:00 p.m. ET, or visit the firm's website.
Consumers may view the release by the US CPSC on the Commission’s website.
Consumers may view the release by Mexico's Consumer Protection Federal Agency (PROFECO) on the Agency's website (in Spanish only).
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.