Cottonelle® & Cottonelle® GentlePlus Flushable Wipes Products recalled due to potential microbial contamination
- Starting date:
- October 21, 2020
- Posting date:
- October 21, 2020
- Type of communication:
- Consumer Product Recall
- Source of recall:
- Health Canada
- Product Safety
- General Public
- Identification number:
Last updated: 2020-10-21
- Product: CottonelleÂ® & CottonelleÂ® GentlePlus Flushable Wipes.
- Issue: Some of the products within the recalled lots may be contaminated with the microorganism Pluralibacter gergoviae.
- What to do: Consumers should immediately stop using the recalled product and dispose of it. Contact Kimberly-Clark to obtain a refund and for information on disposal.
CottonelleÂ® & CottonelleÂ® GentlePlus Flushable Wipes
This recall involves CottonelleÂ® & CottonelleÂ® GentlePlus Flushable Wipes products. The UPC code is located on the bottom of the package. The recalled product can also be identified by entering the lot code found on the bottom of the package into the Kimberly-Clark lot checker.
|CottonelleÂ® Flushable Wipes, Flip Top, 42 Count
|CottonelleÂ® Flushable Wipes, Flip Top, 2 PK x 42 Count
|CottonelleÂ® Flushable Wipes, Flip Top, 4 PK x 42 Count
|CottonelleÂ® Flushable Wipes, Flip Top, CA Pallet 10 PK x 56 Count
|CottonelleÂ® GentlePlus Flushable Wipes, Flip Top, 42 Count
|CottonelleÂ® GentlePlus Flushable Wipes, Flip Top, 2 PK x 42 Count
Some of the recalled products may have the presence of a common household microorganism, Pluralibacter gergoviae. Pluralibacter gergoviae rarely causes serious infections in healthy individuals. Individuals with weakened immune systems, who suffer from a serious pre-existing condition, who have been treated surgically, or belong to another sensitive group of persons are at an increased risk of infection if they use the contaminated product.
As of October 7, 2020, the company has received no reports of incidents or serious injuries in Canada.
The company reported that 2,064,860 units of the affected product were sold in Canada.
Time period sold
The affected products were sold from February 14, 2020 to October 7, 2020.
Place of origin
Manufactured in United States
Kimberly-Clark Global Sales, LLC.
What you should do
Consumers should immediately stop using the recalled product and dispose of it. Contact Kimberly-Clark for a refund and for information on disposal. Consumers can identify affected product by looking for the specific lot code found on the bottom of the package and entering it into the Kimberly-Clark lot checker on Cottonelle.com/RecallFAQ .
For more information, consumers can contact Kimberly-Clark at 1-800-414-0165 from 8:00 am to 5:00 pm (CST) Monday through Friday, or by using the 'contact us' button at the top of our web page.
Please note that, in addition to the requirements of the Cosmetic Regulations, the Food and Drugs Act (FDA) prohibits the sale of cosmetics that are either made with hazardous substances, or under unsanitary conditions, to users in Canada.
Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.