Consumer product recall

Certain Toro Power Max snow throwers recalled due to injury hazard

Starting date:
February 17, 2021
Posting date:
February 17, 2021
Type of communication:
Consumer Product Recall
Outdoor Living
Source of recall:
Health Canada
Product Safety
General Public
Identification number:

Last updated:


  • Product:
    Toro Power Max 826 OHAE snow thrower.
  • Issue:
    Roll pins may fail, resulting in the auger and impeller spinning at full speed any time the engine is running, posing an injury hazard to users.
  • What to do:
    Consumers should immediately stop using their machine and contact a Toro Authorized Service Dealer.

Affected products

2021 Toro Power Max 826 OHAE snow thrower, model 37802

Product description

This recall involves the Model Year 2021 Toro Power Max 826 OHAE snow thrower with model number 37802 and UPC 021038378022.

The model number and UPC can be found on a sticker at the rear of the snow thrower.

Affected products were manufactured in Juarez, Mexico between September 21, 2020 and December 29, 2020.

A complete list of serial numbers included in this recall along with the location of the serial number is available at:

Hazard identified

The roll pins located in the handle latching assembly could crack and fall out, preventing the auger/impeller from being disengaged. This would cause the auger/impeller to spin at full speed any time the engine is running, posing a potential injury hazard to users. 

As of January 26 2021, the company has received 4 reports of missing roll pins in Canada, and no reports of injuries.

Number sold

The company reported that 679 units of the affected product were sold in Canada.

Time period sold

The affected products were sold from November, 2020 to January, 2021.

Place of origin

Manufactured in Mexico



The Toro Company

8111 Lyndale Avenue South




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What you should do

Consumers should immediately stop using the product and locate a Toro authorized service dealer near them to schedule an inspection of their machine and to make any necessary repairs.

To locate a Toro authorized service dealer near them, customers may access the company's website or call 833-254-8856 toll free to access the 24-hour Toro Dealer locator system.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.