Consumer product recall

Certain Ortal TR90 and TR110 Gas Fireplaces recalled Due To Fire Hazard

Last updated


Certain Ortal TR90 and TR110 Gas Fireplaces
Consumer products - Fire hazard
What to do

Immediately stop using the recalled fireplaces and contact Ortal for a free inspection and repair kit, if required.

Affected products

This recall involves Ortal’s direct vent gas fireplaces installed by professionals, with model names Traditional 90 (TR90) and Traditional 110 (TR110) TR. The fireplaces have a black finish, operate using natural gas and propane gas, and can be surrounded by a variety of decorative framework mantelpieces. Model TR90 measures about 110.5 cm wide, 94 cm high, and 62 cm deep. Model TR110 measures about 123 cm wide, 94 cm high, and 62 cm deep. Combined model number and serial number is located on the rating plate found on the bottom of the fireplace, near the valve control using the format: US90XXTRP1SNXLXX or US110XTRP1SNXLXXX.  Affected serial numbers (last 5 digits) are between 10316 and 21517.


Improper installation of the fireplaces can lead to problems with heat release and/or ventilation, posing a fire hazard.

As of January 19, 2023, the company has received no reports of incidents in Canada, and no reports of injuries. In the Unites States, the company has received 4 reports of incorrect fireplace installation, all resulting in fires, causing property damage and no reports of injuries.

What you should do

Consumers should immediately stop using the recalled fireplaces and contact Ortal to arrange for a free inspection to determine if a free retrofit plate kit is required.

For more information, consumers can contact Ortal USA, Inc. toll-free at 818-238-7000 by telephone from 8:00 a.m. to 4:30 p.m. Monday to Friday PST, by email at or visit the company website.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold, or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.

Additional information


Number Sold

The company reported that about 50 units of the affected product were sold in Canada and about 334 were sold in the United States.

Time Period Sold

The affected products were sold in Canada from January 2017 to January 2020.

Place of Origin

Manufactured in Israel

Original published date:
Alert / recall type
Consumer product recall
Consumer products - Appliances


Ortal USA, Inc.

Columbus, Ohio



Ortal - Heating & Air conditioning Systems Ltd.

Hod HaSharon, Central District


Published by
Health Canada
General public
Identification number

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