Certain LG 86-Inch Free-Standing Smart TVs and Stands Recalled Due to Tip-Over and Entrapment Hazards
Brand(s)
Summary
Consumers should immediately stop using the recalled product and contact LG Electronics. Wall mounted TVs are not included in the recall and consumers can continue to use.
Affected products
This recall involves three LG 86-inch Class free-standing Smart TVs with support stands. The model number and serial number are located at the bottom right of the back of the TV. Consumers can also check the serial number by pressing the mute button, three times rapidly, on the original LG remote control provided with their TV.
The model numbers of the recalled products include: 86UQ8000AUB, 86UQ7590PUD, and 86NANO75UQA.
The serial numbers of the recalled products begin with: 202RM, 203RM, 204RM, 205RM, 206RM, 207RM, or 208RM.
Issue
The free standing Smart TV can become unstable while on the assembled stand, posing serious tip-over and entrapment hazards that can result in injuries or death to children and others.
As of January 6, 2023, the company has received no reports of incidents or injuries in Canada or Mexico. In the United States, the company has received 22 reports, including 12 reports of tip-overs.
What you should do
Consumers should immediately stop using the recalled product and detach the TV from the support stand. Consumers should then place the television face down on a soft cloth or blanket in a safe location away from children. Contact LG Electronics for instructions on how to inspect the unit and to obtain replacement screws and stand parts, including help from a technician for a free repair. Consumers whose TVs are wall-mounted do not need to stop using them.
For more information, consumers can contact LG Electronics’ customer service by telephone at 888-542-2623 between the hours of 8:00 a.m. and 9:00 p.m. EST, by e-mail at lgspecialsupport@lge.com or by visiting the website LG Announcements (English), or LG Faire-part (French).
Consumers will also be able to obtain information through a live chat function accessible on the website.
Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC), PROFECO and LG Electronics Canada, Inc.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
Additional information
Background
Number Sold
The company reported that 1,800 units of the affected product were sold in Canada, 47,300 were sold in the United States, and approximately 2,900 were sold in Mexico.
Time Period Sold
The affected products were sold from May 2022 to September 2022.
Place of Origin
Manufactured in Mexico
Details
Importer
LG Electronics Canada, Inc.
North York
Ontario
Canada
Manufacturer
LG Electronics Inc.
Yeongdeungpo-gu
Seoul
Republic of Korea
LG Electronics Reynosa, S.A. De C.V
Reynosa
Tampaulipas
Mexico
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