Cambridge Elevating Inc. recalls select Elmira, Heritage and Hybrid Residential Elevators
- Starting date:
- March 27, 2019
- Posting date:
- March 27, 2019
- Type of communication:
- Consumer Product Recall
- Household Items
- Source of recall:
- Health Canada
- Product Safety
- General Public
- Identification number:
Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Cambridge Elevating Inc.
Cambridge Elevating Inc. Elmira, Heritage and Hybrid Residential Elevators
This recall involves a selection of Elmira, Heritage and Hybrid Residential Elevators containing first and second generation microprocessor controlled systems, manufactured by Cambridge Elevating between 2009 and 2017.
|NAME||MODEL||Serial numbers||Affected Manufacturing Dates|
|Elmira||BES 1 & BES 2||2008XXX – 2017XXX||January 2009 – November 2017|
|Heritage||BES 1 & BES 2||2008XXX – 2017XXX||January 2009 – November 2017|
|Hybrid||BES 1 & BES 2||2008XXX – 2017XXX||January 2009 – November 2017|
The model, serial number, and manufacturing date can be located on the front of the electrical controller box.
The microprocessor chip used to control the operation of the elevator may become corrupt. If this data becomes corrupted, the landing door may unlock when the elevator cab is not present, exposing an empty elevator shaft, posing a fall hazard.
As of March 7th, 2019, the company has received 7 reports of microprocessor corruption in Canada, with no reports of injuries. In the United States, the company has received no reports of incidents or injuries related to the use of these elevators.
Approximately 1739 units of the affected products were sold in Canada and approximately 681 were sold in the United States.
Time period sold
The affected units were sold in Canada and the United States from January 2009 to November 2017.
Place of origin
Manufactured in Canada.
Cambridge Elevating Inc.
What you should do
Consumer should stop using the affected unit and contact the dealer who installed the elevator for the software safety upgrade.
Otherwise, consumers may contact Cambridge Elevating directly at 1-800-265-3579, to locate an appropriate dealer to complete the safety upgrade, or on the company's website.
Consumers may view the release by the US CPSC on the Commission's website.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.