Consumer product recall

Cambridge Elevating Inc. recalls select Elmira, Heritage and Hybrid Residential Elevators

Starting date:
March 27, 2019
Posting date:
March 27, 2019
Type of communication:
Consumer Product Recall
Household Items
Source of recall:
Health Canada
Product Safety
General Public
Identification number:

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Cambridge Elevating Inc.

Affected products

Cambridge Elevating Inc. Elmira, Heritage and Hybrid Residential Elevators

Product description

This recall involves a selection of Elmira, Heritage and Hybrid Residential Elevators containing first and second generation microprocessor controlled systems, manufactured by Cambridge Elevating between 2009 and 2017.

Elevators with the following models, serial numbers, and manufacturing dates are affected by the recall:
NAME MODEL Serial numbers Affected Manufacturing Dates
Elmira BES 1 & BES 2 2008XXX – 2017XXX January 2009 – November 2017
Heritage BES 1 & BES 2 2008XXX – 2017XXX January 2009 – November 2017
Hybrid BES 1 & BES 2 2008XXX – 2017XXX January 2009 – November 2017

The model, serial number, and manufacturing date can be located on the front of the electrical controller box. 

Hazard identified

The microprocessor chip used to control the operation of the elevator may become corrupt.  If this data becomes corrupted, the landing door may unlock when the elevator cab is not present, exposing an empty elevator shaft, posing a fall hazard.

As of March 7th, 2019, the company has received 7 reports of microprocessor corruption in Canada, with no reports of injuries. In the United States, the company has received no reports of incidents or injuries related to the use of these elevators.

Number sold

Approximately 1739 units of the affected products were sold in Canada and approximately 681 were sold in the United States.

Time period sold

The affected units were sold in Canada and the United States from January 2009 to November 2017.

Place of origin

Manufactured in Canada.



Cambridge Elevating Inc.




Images (select thumbnail to enlarge - opens in a new window)

What you should do

Consumer should stop using the affected unit and contact the dealer who installed the elevator for the software safety upgrade.

Otherwise, consumers may contact Cambridge Elevating directly at 1-800-265-3579, to locate an appropriate dealer to complete the safety upgrade, or on the company's website

Consumers may view the release by the US CPSC on the Commission's website.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.