Consumer product recall

Brushed Gold Kettle recalled due to burn hazard

Starting date:
June 24, 2021
Posting date:
June 24, 2021
Type of communication:
Consumer Product Recall
Household Items
Source of recall:
Health Canada
Product Safety
General Public
Identification number:

Last updated:


  • Product:
    Brushed Gold Kettle
  • Issue:
    The kettle can expel hot water and/or excessive steam, posing a burn hazard.
  • What to do:
    Immediately stop using the affected kettles and contact Gramr, Inc. for an account credit, or a refund in certain cases.

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Gramr, Inc.

Affected products

Brushed Gold Kettle

Product description

The recall involves a stainless steel kettle with a brushed gold finish that was included in the winter CAUSEBOX subscription box along with five other items.

The kettle measures approximately 5.5 inches in diameter, and 8 inches from the bottom of the kettle to the top of the handle. "Rose & Fitzgerald" is written on the bottom of the kettle.

The Product was sold online at in certain subscription boxes that were distributed between January and April 2021 (the "Winter Box"), and was also sold separately online at

Hazard identified

The kettle can expel hot water and/or excessive steam during use, posing a burn hazard to consumers.

As of May 18, 2021 the company has identified 33 reports of expelled hot water or steam in Canada, including 6 reports of minor burns. In the United States, the company has identified 121 reports of incidents, including 18 reports of minor burns.

Number sold

The company reported that 12,865 units of the affected products were sold in Canada and approximately 56,027 units in the United States.

Time period sold

The affected Products were sold between January and April 2021.

Place of origin

Manufactured in India.



Gramr, Inc. dba Alltrue (formerly CAUSEBOX)

Los Angeles



Images (select thumbnail to enlarge - opens in a new window)

What you should do

Consumers should immediately stop using the affected kettle and contact the Company for an account credit, or a refund in certain cases.

For more information, consumers may contact the Company at 1-866-512-2152 from 09:00 a.m. to 5:00 p.m. PST Monday through Friday or at the firm's website at and click on Safety Notices.

Consumers may view the release by the US CPSC on the Commission's website.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.